[VoiceOps] Preventing calls to cell phones with guaranteed accuracy

[Derek Andrew]

Isn't it impossible to decide if a number is a cell phone or a land line
because of local number portability?


On Tue, Aug 18, 2015 at 2:34 PM, Matthew Crocker <matthew at corp.crocker.com>
wrote:

>
>
> Depending on your switch you should be able to build a profile for the
> customer and reject calls going to cell phone LRN providers.
>
> Personally, I wouldn’t take on the liability of guaranteeing their
> auto-dialer only calls landlines.   You would end up being sued if you make
> a mistake.  IMHO, let them manually dial or find a list scrubbing company
> that actually works.
>
> —
>
> Matthew Crocker
> President - Crocker Communications, Inc.
> Managing Partner - Crocker Telecommunications, LLC
> E: matthew at corp.crocker.com
> E: matthew at crocker.com
>
>
> On Aug 18, 2015, at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
>
> I have a customer in market research who is legally required to manually
> dial calls to cell phones.  Right now they are considering abandoning all
> of their auto/predictive dialer software and going to manual dial for
> everything, because the list-scrubbing services have been shown to be
> inaccurate.  There are extreme penalties for auto-dialing a cell phone, and
> "best effort" is NOT a defense to this, at all.  For example, Gallup just
> settle a claim for $12M.
>
> So they need a totally accurate way to prevent a cell phone call from
> originating from their dialer.  The only thing I can think of is some sort
> of LRN dip + LRN-to-carrier-type response.  One of their people talked to
> Neustar, but didn't get great answers because he doesn't really understand
> telephony.  Before I get in touch with Neustar, I thought I'd see if people
> here have some ideas.
>
> If you provide a commercial product for this, please feel free to tell me
> so on or off list, the customer is willing to pay for the service and we're
> open to all options.  I don't have a budget number yet but manual dialing
> is going to cost them quite a bit for some types of studies.
>
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>


-- 
Copyright 2015 Derek Andrew (excluding quotations)

University of Saskatchewan

Typed but not read.
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