[VoiceOps] Sophisticated Voice-Response Robocalls
caalvarez at gmail.com
Fri Dec 11 17:41:48 EST 2015
Uncanny valley. It results in all sorts of negative reactions in me when I deal with a near-human bot, more so than a normal mechanical one.
Sent from my iPhone
> On Dec 11, 2015, at 2:50 PM, Alex Balashov <abalashov at evaristesys.com> wrote:
> Over the last half decade or so, there has been a big movement toward automatic speech recognition (ASR) coupled with text-to-speech (TTS) that has a much more "natural" tone and cadence.
> "Huh! Sounds kind of like a real human, actually!" is all the rage, while robotic recordings are out.
> There's a huge polarisation in ASR and TTS technologies. The bad ones - e.g. the stock add-ons in the open source world - are pretty bad. The good ones, however, are really, _really_ good. And really expensive.
> Last I heard Voxeo is still the market leader in that second category, but things may have changed.
> Alex Balashov | Principal | Evariste Systems LLC
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