[VoiceOps] Sophisticated Voice-Response Robocalls
abalashov at evaristesys.com
Fri Dec 11 16:50:44 EST 2015
Over the last half decade or so, there has been a big movement toward
automatic speech recognition (ASR) coupled with text-to-speech (TTS)
that has a much more "natural" tone and cadence.
"Huh! Sounds kind of like a real human, actually!" is all the rage,
while robotic recordings are out.
There's a huge polarisation in ASR and TTS technologies. The bad ones -
e.g. the stock add-ons in the open source world - are pretty bad. The
good ones, however, are really, _really_ good. And really expensive.
Last I heard Voxeo is still the market leader in that second category,
but things may have changed.
Alex Balashov | Principal | Evariste Systems LLC
303 Perimeter Center North, Suite 300
Atlanta, GA 30346
Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct)
Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
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