[VoiceOps] Level 3 Issues

[Ujjval Karihaloo]

Fyi ... update from Level3

The IP NOC advised that the technician who performed the card replacement implemented an incorrect isolation procedure which inadvertently caused the impact for voice and IP customers. All services are restored and remain stable.

Ujjval K



> On Feb 25, 2015, at 11:41 AM, Mauricio Lizano <mauricio.lizano at gmail.com> wrote:
> 
> That, or the problem fixed itself and Level 3 is just now starting to realize they had an issue an hour ago. :) 
> 
>> On Wed, Feb 25, 2015 at 12:26 PM, Ujjval Karihaloo <ujjval at simplesignal.com> wrote:
>> Yes, matches our time window.
>> 
>>  
>> 
>> Level3 did a very poor job managing this. NO network events still posted on their portal and NOC had no idea, while their team was obviously working to fix it in the background.
>> 
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>> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Michael Lunsford
>> Sent: Wednesday, February 25, 2015 10:39 AM
>> To: Zak Rupas
>> Cc: VoiceOps at voiceops.org
>> Subject: Re: [VoiceOps] Level 3 Issues
>> 
>>  
>> 
>> We had inbound TF failures from the Level3 Dallas NBS from approx 11:10 EDT to 12:20 EDT.
>> 
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>> 
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>> On Feb 25, 2015, at 12:24 PM, Zak Rupas <zak at simplesignal.com> wrote:
>> 
>>  
>> 
>> anyone engaged with Level 3 TAC being told any updates or reason why? I keep calling and get robo responses
>> 
>> 
>> 
>> Zak Rupas
>> VoIP Engineer
>> SimpleSignal
>> Anywhere: 303-242-8606
>> 
>> 
>> 
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>> On Wed, Feb 25, 2015 at 10:18 AM, Feby Francis <feby.francis at crosstel.com> wrote:
>> 
>> Looks like Level-3 inbound TF service is down for last 30 min.
>> 
>>  
>> 
>> Anyone else with same problem.
>> 
>>  
>> 
>> Feby Francis
>> 
>>  
>> 
>> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Michael Jacobs
>> Sent: Wednesday, February 25, 2015 12:06 PM
>> To: voiceops at voiceops.org
>> Subject: [VoiceOps] Level 3 Issues
>> 
>>  
>> 
>> Anyone else having a large issue with Level 3?
>> 
>> 
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>>  
>> 
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>> 
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> 
> 
> 
> -- 
> Mauricio Lizano
> 8821-6575
> http://cr.linkedin.com/pub/mauricio-lizano/14/162/5b5
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