[VoiceOps] Which Softswitch?

[Peter Rad.]

Alex, either way - open source or commercial - you have a dependency.

I have consulted for many companies offering Hosted VoIP of all flavors 
in North America. What I have found is that most people serious about 
delivering a quality service go the commercial route for scalability, 
support, less risk and known quantity.

The ones that go open source, generally tinker. They are more enamored 
with the tech than the service.

I have clients that use a combo of switches - Acme or Sansay with 
Asterisk and Meta and Taqua and BSFT.

In either scenario - open source vs. commercial - retaining talent is 
significant.

It isn't like if you go open source all your problems are easily solved.

And I have seen spectacular failures from companies that went cheap, 
went open and crashed, because the mentality was go open, it is 
inexpensive. However, there is overhead with that including knowing how 
to cluster for scale, which very few people know how to do effectively.

There is nothing wrong with open source as long as the mentality is: I 
am going that route to save money and offer VoIP as cheaply as possible. 
That is a disaster.

One last example: M5 before Shoretel bought them. They dumped M6/BSFT 
and built their own platform. The cost of the developers to keep the 
platform running and upgraded was just a little cheaper than the BSFT 
mafia vig.

There isn't a way around the cost of putting together a carrier grade 
service delivery platform. You pay it one way or another.

Just my 2 cents from over 10 years of consulting on VoIP.

-- 
Regards,

Peter Radizeski @ RAD-INFO INC
Circuits * Bandwidth * Consulting
(813) 963-5884


"The clever ones get support contracts for core open source software from the open source software project"

Oh, indeed. But it just doesn't feel as satisfying as having a long dependency chain of medium-to-large companies to blame, escalating that blame through sclerotic TACs and offshore NOCs. :-)
‎
--
Alex Balashov | Principal | Evariste Systems LLC
303 Perimeter Center North, Suite 300
Atlanta, GA 30346
United States

Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct)
Web:http://www.evaristesys.com/,  http://www.csrpswitch.com/