[VoiceOps] VoIPMonitor with Polycom Phones

Anthony Caiozzo anthony.caiozzo at telchemy.com
Wed Oct 14 11:22:48 EDT 2015

Colton – a full list of companies that support RTCP-XR (rfc3611) and/or SIP PUBLISH (rfc6035) can be found here: http://www.telchemy.com/partners.php


Let me know if you’ve got any questions regarding specific implementations and I can guide you accordingly.




Anthony Caiozzo

Telchemy -  <http://www.telchemy.com> www.telchemy.com 

m: 617-312-5189 f: 678-387-3008

e:  <mailto:anthony.caiozzo at telchemy.com> anthony.caiozzo at telchemy.com

support: 1-866-TELCHEMY

Skype: acaiozzo


PS- (shameless plug) our SQmediator & SQprobe products support (and have supported for many yearS) the ingestion and analysis of rfc3611 and rfc6035 reports from all of the devices listed on the web page above… and are prominently featured in the co-authored Polycom rfc6035 solution guide I sent to the list some months back.



From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Colton Conor
Sent: Wednesday, October 14, 2015 10:40 AM
To: Shripal Daphtary <shripald at gmail.com>
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] VoIPMonitor with Polycom Phones




When did they say this? 


I am wondering how this will work. Today a I believe VoIP monitor shows two legs of each call:

1. Going from the underlying wholesale carrier to the service providers switch.

2. Going from the service providers switch to the customer.


Will enabling TPC - XR with phones that support it show more detail on leg 2, or will there now be 3 legs per call?


What other IP phones and gateways support RTCP-XR besides Polycom?


On Wed, Oct 14, 2015 at 9:30 AM, Shripal Daphtary <shripald at gmail.com <mailto:shripald at gmail.com> > wrote:

According to voipmonitor:

TPC - XR is not yet supported but we plan to implement it within month


On Wed, Oct 14, 2015 at 9:12 AM Colton Conor <colton.conor at gmail.com <mailto:colton.conor at gmail.com> > wrote:

I know many on the list use the VoIP Monitor application, and we are about to evaluate this application. Most of our send users use Polycom Phones, and have the Polycom Productivity Suite Application: Voice Quality Monitoring (VQmon) license on the phones. 


According to this Polycom page, With Polycom Productivity Suite Application: Voice Quality Monitoring,  IT Managers can monitor and troubleshoot voice quality issues more quickly.

*Transmit metrics in real time, or near real time, directly from the phone in the standard RTCP-XR (IETF RFC 3611) format

*Publish metrics using the SIP PUBLISH method

*Provide flexible reporting and alarming based on metric triggers and/or events

*Enable quick, real-time, system-wide troubleshooting while the affected customer is still on the phone



My question is does VoIP Monitor collect and support the RTCP-XR (IETF RFC 3611) format? I can not seem to find any information claiming it does. 


I found another page saying the Polycom VQMon software also supports SIP RTCP Summary Reports (RFC 6035). Does VoIPMointor support those?



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