[VoiceOps] 2015 Softswitch

Colton Conor colton.conor at gmail.com
Wed Oct 28 09:54:42 EDT 2015

I am still on the search for a 2015 grade multi-tenant soft-switch.
Something that can compete with Vonage Business, Switch.co, and other newer
innovative phone services.

 Here are the requirements I am looking for, so if anyone knows of
something that fits this bill please let me know:

1. Has the ability to support SMS and MMS already. I am tired of so many
softswitch vendors saying they are adding SMS or MMS as a coming soon item.
It is 2015 people. SMS has been around since as long as I can remember.
Most of the large wholesalers (bandwidth.com, Level3) support SMS, and some
are supporting MMS. Not only should the softswitch support it, but they
should have some way to allow the user to send and view these messages.

2. Supports call recording on both the inbound and outbound side. Should be
able to see call recording through the web interface. Web interface for
overall platform should be user friendly, and hopefully HTML5 based.

3. Supports Music on hold where you can upload multiple files. It can play
these files in random order like a radio station.

4. Supports the OPUS codec and VP8 for WebRTC capabilities. Hopefully
already has WebRTC capabilities.

5. Has a device provisioner where we can modify the XML files for each
device at the global, group, or seat level. So many of our customers have
special needs, and a one size fits all device template simply will not cut
it. We should be able to reboot phones remotely, and push firmware.

6. Built in faxing support.

7. Voice Quality Monitoring built in. Should show MOS scores, Jitter,
Packet Loss, for each call through the platform.

8. Busy Lamp field integration.

9. Some sort for mobile integration (beyond just call forwarding) for
mobile employees who don't want a desk phone. This can be apps for
smartphones, or something else. Most vendors say well our softswitch is SIP
compliant so you can use the 1000's of apps that support SIP already. That
will not cut it.

10. All the advanced features one would expect out of any modern hosted PBX
offering. Auto attendants, call forwarding, time of day rules,  voicemail
to email, etc..

Does this simply not exist and I am asking for too much? Each of these are
things my clients are requesting for.
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