[VoiceOps] 2015 Softswitch

[Ryan Rostvold]

Currently managing a Netsapiens deployment, I can say that the platform
includes all of these components today, with the exception of SMS/MMS
integration.  SMS/MMS, I am told, is scheduled for the next major release
expected early Q1 2016.

The other features you should be asking for are:
1. A robust geo-redundancy mechanism with support for 3 or more active
nodes.
2. Tight SBC integration or an integrated SBC.
3. A flexible development team that takes input from its user community and
can deliver on minor feature tweaks and major feature sets.  I guarantee
you will have new requests and requirements from customers if you poll them
next year.  You shouldn't be looking for a 2015 Softswitch, but a platform
that can keep up with 2016, 2017, etc.

We migrated from a Broadsoft deployment to Netsapiens 6 years ago and have
never regretted the decision.


> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Colton
> Conor
> *Sent:* Wednesday, October 28, 2015 9:55 AM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] 2015 Softswitch
>
>
>
> I am still on the search for a 2015 grade multi-tenant soft-switch.
> Something that can compete with Vonage Business, Switch.co, and other newer
> innovative phone services.
>
>
>
>  Here are the requirements I am looking for, so if anyone knows of
> something that fits this bill please let me know:
>
>
>
> 1. Has the ability to support SMS and MMS already. I am tired of so many
> softswitch vendors saying they are adding SMS or MMS as a coming soon item.
> It is 2015 people. SMS has been around since as long as I can remember.
> Most of the large wholesalers (bandwidth.com, Level3) support SMS, and
> some are supporting MMS. Not only should the softswitch support it, but
> they should have some way to allow the user to send and view these
> messages.
>
>
>
> 2. Supports call recording on both the inbound and outbound side. Should
> be able to see call recording through the web interface. Web interface for
> overall platform should be user friendly, and hopefully HTML5 based.
>
>
>
> 3. Supports Music on hold where you can upload multiple files. It can play
> these files in random order like a radio station.
>
>
>
> 4. Supports the OPUS codec and VP8 for WebRTC capabilities. Hopefully
> already has WebRTC capabilities.
>
>
>
> 5. Has a device provisioner where we can modify the XML files for each
> device at the global, group, or seat level. So many of our customers have
> special needs, and a one size fits all device template simply will not cut
> it. We should be able to reboot phones remotely, and push firmware.
>
>
>
> 6. Built in faxing support.
>
>
>
> 7. Voice Quality Monitoring built in. Should show MOS scores, Jitter,
> Packet Loss, for each call through the platform.
>
>
>
> 8. Busy Lamp field integration.
>
>
>
> 9. Some sort for mobile integration (beyond just call forwarding) for
> mobile employees who don't want a desk phone. This can be apps for
> smartphones, or something else. Most vendors say well our softswitch is SIP
> compliant so you can use the 1000's of apps that support SIP already. That
> will not cut it.
>
>
>
> 10. All the advanced features one would expect out of any modern hosted
> PBX offering. Auto attendants, call forwarding, time of day rules,
>  voicemail to email, etc..
>
>
>
> Does this simply not exist and I am asking for too much? Each of these are
> things my clients are requesting for.
>
>
>
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