[VoiceOps] Troubleshooting SMS Delivery

Peter Beckman beckman at angryox.com
Wed Sep 23 17:51:52 EDT 2015

I don't mind that they don't tell me when things are A-OK; they don't want
to divulge their sources lest I run off and get a contract directly and cut
them out.

But I _DO_ have a problem when things are NOT OK and they DO NOT take
ownership of the problem. Three weeks is not an acceptable SLA.


On Wed, 23 Sep 2015, Jay Hennigan wrote:

> On 9/21/15 3:37 PM, Peter Beckman wrote:
>> I'm having trouble with a very specific SMS deliverability issue.
>> The question that I can't seem to get either direct carrier to answer is
>> who is in the middle. Carrier A reported:
>>      "Our SMS carrier investigated the SMS delivery issue to the 
>> numbers..."
> This seems to be the norm when trying to troubleshoot just about anything 
> VoIP. Carriers steadfastly refuse to name the route that a call takes. Very 
> frustrating but it seems to be the standard practice.
> "We have opened a ticket with our upstream carrier who shall not be 
> named...." (Voldemort?)
> --
> Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
> Impulse Internet Service  -  http://www.impulse.net/
> Your local telephone and internet company - 805 884-6323 - WB6RDV
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/

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