[VoiceOps] Seeking phone system recommendations

Anthony Caiozzo anthony.caiozzo at telchemy.com
Mon Sep 28 15:34:55 EDT 2015

Graham - I can speak (in volumes) to the 6th point in your list - will keep
this brief.

Assuming you stick with your Polycom endpoints - those devices feature an
integrated MOS scoring/signaling analysis/SIP reporting function that is
described at a high level in the attached solutions brief.  Your customer
can run/operate this platform on their own - independently of their carrier
of choice or leverage the functionality that their carrier has implemented
to deliver this to them as a managed service (a number of the providers on
this list are Telchemy customers - leveraging the SQmediator platform to
deliver exactly this type of a managed service).

Feel free to contact me privately to dig deeper-


Anthony Caiozzo
Telchemy - www.telchemy.com 
m: 617-312-5189 f: 678-387-3008
e: anthony.caiozzo at telchemy.com
support: 1-866-TELCHEMY
Skype: acaiozzo
-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Graham
Sent: Monday, September 28, 2015 2:28 PM
To: <voiceops at voiceops.org> <voiceops at voiceops.org>
Subject: [VoiceOps] Seeking phone system recommendations

Hi, folks,

Can you recommend a managed telephony vendor?

Client characteristics:
* Several locations in the US, in multiple states.
* Total of a few hundred seats.
* High tens or low hundreds of thousands of minutes.
* Prefer to trunk to vendor via existing reliable multi-hundred-megabit
and/or gigabit internet connections. Dedicated link is a possibility if
* Ideal to continue using existing Polycom SIP phones.
* Vendor should have monitoring that is as proactive as possible.  SIP
packet loss?  Call drops?  Call completion failing?  Low MOS scores?  To the
extent technically and commercially feasible (IMO, it's feasible), vendor
should be the first to notify client about these issues and path/timeline to
resolution, instead of waiting for client to complain.
* Operator panel that is at least as capable as Shoretel Communicator
(version 13).   Ideally modern HTML5 web-based, not based on ancient
vulnerable tech (such as Flash or Java).

Client has a good IT team, including folks with telecom experience, but
would rather have a managed telephony vendor instead of staffing up more
telecom expertise internally.   Client prefers to handle end-user tier-1
(and sometimes tier-2) helpdesk issues internally, and have in-house
IT/telecom staff talk to telephony vendor about any issues that can't be
handled internally.  (In other words, this is a great client for a telephony
vendor that can build and maintain a reliable and properly monitored
telephony infrastructure.)

Client is accustomed to deploying phones with LLDP-MED, putting phones on a
separate voice VLAN with a vendor-managed router handling that VLAN.

Client would love to see provisioning (e.g. new phone) and management (e.g.
password resets) as automated as possible.  Current vendor has a very manual
(and time-intensive and error-prone) process.

If you respond via email off-list, I'll summarize the responses on-list in a
few days.   (Please, don't call or text me about this unless we've made an
appointment to discuss.)


Graham Freeman, Principal Nerd
graham at nerdventures.com
Twitter: @get_nerdy

VoiceOps mailing list
VoiceOps at voiceops.org
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