[VoiceOps] Seeking phone system recommendations

[Aryn Nakaoka 808.356.2901]

Also easy enough to monitor yourself :

- Monitor WAN traffic / cpu / latency on remote firewalls
     - Cacti / Smokeping / Zabbix - lots of options

- Monitor SIP registration over time
     - You should monitor all trunks and analog ports as well (that don't
have VQmon)












Aryn H. K. Nakaoka
anakaoka at trinet-hi.com

Direct: 808.356.2901
Fax : 808.356.2919

Tri-net Solutions
733 Bishop St. #1170
Honolulu, HI 96813
http://www.trinet-hi.com

https://twitter.com/AlohaTone

Aloha Tone PBX <https://www.youtube.com/watch?v=96YWPY9wCeU>
https://www.youtube.com/watch?v=96YWPY9wCeU <http://youtu.be/27v2wbnFIDs>

Aloha Tone (HA) High Availability <http://youtu.be/rJsr4k0RBH8>
http://youtu.be/rJsr4k0RBH8

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On Mon, Sep 28, 2015 at 9:34 AM, Anthony Caiozzo <
anthony.caiozzo at telchemy.com> wrote:

> Graham - I can speak (in volumes) to the 6th point in your list - will keep
> this brief.
>
> Assuming you stick with your Polycom endpoints - those devices feature an
> integrated MOS scoring/signaling analysis/SIP reporting function that is
> described at a high level in the attached solutions brief.  Your customer
> can run/operate this platform on their own - independently of their carrier
> of choice or leverage the functionality that their carrier has implemented
> to deliver this to them as a managed service (a number of the providers on
> this list are Telchemy customers - leveraging the SQmediator platform to
> deliver exactly this type of a managed service).
>
> Feel free to contact me privately to dig deeper-
>
> -anthony
>
> Anthony Caiozzo
> Telchemy - www.telchemy.com
> m: 617-312-5189 f: 678-387-3008
> e: anthony.caiozzo at telchemy.com
> support: 1-866-TELCHEMY
> Skype: acaiozzo
>
> -----Original Message-----
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Graham
> Freeman
> Sent: Monday, September 28, 2015 2:28 PM
> To: <voiceops at voiceops.org> <voiceops at voiceops.org>
> Subject: [VoiceOps] Seeking phone system recommendations
>
> Hi, folks,
>
> Can you recommend a managed telephony vendor?
>
> Client characteristics:
> * Several locations in the US, in multiple states.
> * Total of a few hundred seats.
> * High tens or low hundreds of thousands of minutes.
> * Prefer to trunk to vendor via existing reliable multi-hundred-megabit
> and/or gigabit internet connections. Dedicated link is a possibility if
> necessary.
> * Ideal to continue using existing Polycom SIP phones.
> * Vendor should have monitoring that is as proactive as possible.  SIP
> packet loss?  Call drops?  Call completion failing?  Low MOS scores?  To
> the
> extent technically and commercially feasible (IMO, it's feasible), vendor
> should be the first to notify client about these issues and path/timeline
> to
> resolution, instead of waiting for client to complain.
> * Operator panel that is at least as capable as Shoretel Communicator
> (version 13).   Ideally modern HTML5 web-based, not based on ancient
> vulnerable tech (such as Flash or Java).
>
> Client has a good IT team, including folks with telecom experience, but
> would rather have a managed telephony vendor instead of staffing up more
> telecom expertise internally.   Client prefers to handle end-user tier-1
> (and sometimes tier-2) helpdesk issues internally, and have in-house
> IT/telecom staff talk to telephony vendor about any issues that can't be
> handled internally.  (In other words, this is a great client for a
> telephony
> vendor that can build and maintain a reliable and properly monitored
> telephony infrastructure.)
>
> Client is accustomed to deploying phones with LLDP-MED, putting phones on a
> separate voice VLAN with a vendor-managed router handling that VLAN.
>
> Client would love to see provisioning (e.g. new phone) and management (e.g.
> password resets) as automated as possible.  Current vendor has a very
> manual
> (and time-intensive and error-prone) process.
>
> If you respond via email off-list, I'll summarize the responses on-list in
> a
> few days.   (Please, don't call or text me about this unless we've made an
> appointment to discuss.)
>
> thanks,
>
> Graham Freeman, Principal Nerd
> NerdVentures.com
> graham at nerdventures.com
> https://www.linkedin.com/in/grahamfreeman
> Twitter: @get_nerdy
>
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