[VoiceOps] Test Call Request
Paul Timmins
paul at timmins.net
Fri Feb 12 19:12:32 EST 2016
Level 3 routed away from an "underlying carrier" and now i can call
through just fine. They opened a ticket with the "underlying carrier" so
hopefully that kicks this issue in the junk for you :D
On 02/12/2016 05:33 PM, Rafael Possamai wrote:
> Called from 414-269-60xx via SIP Logic out of NYC.
>
> The recording played right away, no problems here.
>
> On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com
> <mailto:nick at flhsi.com>> wrote:
>
> Greetings all,
> I come to you today with a request.
> We've been getting a lot of complaints from customers about their
> number not being able to be called. In our CDR, We show no record
> of the call attempt.
> We get two general reports. 1. The call rings and rings (We never
> get the call). 2. The call plays back "Please wait while we
> contact the party you are calling" followed by never ending
> ringing. (We never get the call).
> I was hoping I could get a few of you to call a test number of
> mine and report failures.
> The number is 321-205-1234 <tel:321-205-1234>, It should
> immediately answer and play back our "You've reached Florida High
> Speed Internet" sound file. No DTMF options will work, Then it'll
> hang up.
> If you could report back (on/offlist) with the outcome of the
> call. And the carrier you terminated the call to.
> It would be greatly appreciated, Thanks!
>
> Nick Olsen
> Network Operations
> (855) FLSPEED x106
>
>
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