[VoiceOps] VoIP Innovations reliability

Thu Mar 17 19:20:19 EDT 2016

I confirmed with one customer that at least some of the calls they received during the second outage completed successfully.  I would surmise that those calls would be the ones that I did see come in from the DR.  But definitely nowhere near 100% of the call.  Probably closer to 50% or less.  (Though in fairness I should probably go through and check the ratio of calls received from both during that window; the customer's perception of percentages of failed calls could be skewed by the fact that they were surely getting a bunch of duplicate INVITEs as well.)

-- Nathan

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nate Burke
Sent: Thursday, March 17, 2016 3:45 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] VoIP Innovations reliability

I was seeing similar.
On 3/17/2016 5:43 PM, Nathan Anderson wrote:
I did see some traffic come in from DR during that last outage, but when I placed test calls in from my cell, one call never completed ("the number you are dialing is not available") and the INVITE for that call definitely did not come in from the DR.

-- Nathan

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nate Burke
Sent: Thursday, March 17, 2016 3:27 PM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Innovations reliability

Annnd they're down again.
On 3/17/2016 5:14 PM, Nate Burke wrote:
6 calls from 4 different CID numbers.  All within 3 minutes.
On 3/17/2016 4:58 PM, Nathan Anderson wrote:
Yesterday I definitely saw calls coming from the DR IP in my logs, but I had not yet added that IP as a peerin our SBC.  I'll have to comb through logs today to see if we got any.

Are you saying that the multiple calls you saw coming to your desk were all from the same number?  If I had to guess, their side probably sent continuous INVITEs to you when it failed to get back an OK for any of them (not that you weren't sending back OK, but that their either didn't reach their SBC or did not reach it in a timely manner).

-- Nathan

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jeff Waddell
Sent: Thursday, March 17, 2016 2:53 PM
To: Nate Burke
Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Innovations reliability

That is the issue a lot of our customers are reporting - where multiple calls are sent....

On Thu, Mar 17, 2016 at 5:49 PM, Nate Burke <nate at blastcomm.com<mailto:nate at blastcomm.com>> wrote:
I didn't see any traffic increment on the DR IP Address in my firewall rules, but this was odd.  During the 15 minute period, I had probably 5 or 6 simultaneous calls ring into my desk.  I normally only take a handfull of calls a day.

On 3/17/2016 4:39 PM, Jeff Waddell wrote:
We implemented it too - I haven't checked to see if any traffic was sent across it

On Thu, Mar 17, 2016 at 5:20 PM, Nate Burke <nate at blastcomm.com<mailto:nate at blastcomm.com>> wrote:
Only 15 Minutes this time though.  I had implemented the Disaster Recover Trunk as mentioned previously, but I didn't seem to be getting any calls completed through it.

On 3/17/2016 4:16 PM, Shripal Daphtary wrote:
Down again!
Thanks,

Shripal

On Mar 16, 2016, at 9:50 AM, Nate Burke <nate at blastcomm.com<mailto:nate at blastcomm.com>> wrote:
Looks like it just came back up for me.  Just over 30 min.

Nate
On 3/16/2016 8:45 AM, Shripal Daphtary wrote:
We are experiencing an outage as well.
Thanks,

Shripal

On Mar 16, 2016, at 9:36 AM, Nate Burke <nate at blastcomm.com<mailto:nate at blastcomm.com>> wrote:
Problems again this morning?  Looks to be acting the same as it has been.
On 3/11/2016 6:00 PM, Alexander Lopez wrote:
I added them to our monitoring platform, stated getting alarms this past hour or so.
Up and down.

-------- Original message --------
From: Nathan Anderson <nathana at fsr.com><mailto:nathana at fsr.com>
Date: 3/11/2016 6:31 PM (GMT-05:00)
To: 'Nate Burke' <nate at blastcomm.com><mailto:nate at blastcomm.com>, voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Innovations reliability
...aaaaaand we're back.

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson
Sent: Friday, March 11, 2016 3:30 PM
To: 'Nate Burke'; voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Innovations reliability

It *feels* like they are under attack again, since I get a response to a ping once every 20 or so.

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson
Sent: Friday, March 11, 2016 3:28 PM
To: 'Nate Burke'; voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Innovations reliability

Confirmed.

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nate Burke
Sent: Friday, March 11, 2016 3:26 PM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Innovations reliability

Anyone else show them down again right now?  My traceroutes aren't even
leaving Chicago.  Dying at a Chicago hop on Level3.

Nate

On 3/6/2016 6:50 PM, Nathan Anderson wrote:
> Did anybody else just suffer another 45-minute-ish long outage from about 4:00p PST to 4:45p PST (ending about 5 minutes ago)?
>
> -- Nathan
>
> -----Original Message-----
> From: frnkblk at iname.com<mailto:frnkblk at iname.com> [mailto:frnkblk at iname.com]
> Sent: Sunday, March 06, 2016 4:43 PM
> To: Nathan Anderson; voiceops at voiceops.org<mailto:voiceops at voiceops.org>
> Subject: RE: VoIP Innovations reliability
>
> More here: http://blog.voipinnovations.com/blog
>
> Frank
>
> -----Original Message-----
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan
> Anderson
> Sent: Tuesday, March 01, 2016 8:27 PM
> To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
> Subject: [VoiceOps] VoIP Innovations reliability
>
> Holy schlamoly.  Anybody else use them here and being handed outage after
> outage over the last 2 days?  Seriously thinking at this point about doing
> something else.  This is ridiculous.
>
> I desperately need sleep and if my cell goes off one more time...
>
> -- Nathan
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