[VoiceOps] Recording Audio for Troubleshooting

[Andy Smith]

As far as legal justification, see "18 US Code 2511"; specifically 2a(i).
On May 6, 2016 5:14 PM, "Peter Fabian" <peter.w.fabian at gmail.com> wrote:

> I know that many providers capture voice traffic (RTP) for troubleshooting
> purposes, despite the various privacy laws that are in place against
> wiretapping.
>
> We are planning to have a legal review of our rights and responsibilities
> regarding this practice. In preparation for that, I want to identify what
> regulations are being cited in defense of being able to capture and review
> this traffic? What restrictions do people follow when doing these captures?
> Are limited retention times enforced?
>
> Assuming that a justification for initiating the capture is required, what
> qualifies, and do you need to retain records of the justification?
>
> We are located in the US and only provide services to US customers, so
> rules relevant to operation in the United States are what I am interested
> in.
>
> We will obviously look to our own legal counsel for direction, and not
> take any information provided here as legal advise.
>
>
> Thanks
>
> Pete
>
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