[VoiceOps] Recording Audio for Troubleshooting

[Carlos Alvarez]

Andy makes a great point and I should have clarified.  We choose to be
overly careful about recording, but I don't think that capturing 100% of
RTP is illegal.  Now, losing control of that data, or having employees
listen and disclose info would bring down a rain of crap on you.  So our
capture systems are on an internal-only network with rather limited access.



On Fri, May 6, 2016 at 6:54 PM, Andy Smith <telephonetoughguy83 at gmail.com>
wrote:

> As far as legal justification, see "18 US Code 2511"; specifically 2a(i).
> On May 6, 2016 5:14 PM, "Peter Fabian" <peter.w.fabian at gmail.com> wrote:
>
>> I know that many providers capture voice traffic (RTP) for
>> troubleshooting purposes, despite the various privacy laws that are in
>> place against wiretapping.
>>
>> We are planning to have a legal review of our rights and responsibilities
>> regarding this practice. In preparation for that, I want to identify what
>> regulations are being cited in defense of being able to capture and review
>> this traffic? What restrictions do people follow when doing these captures?
>> Are limited retention times enforced?
>>
>> Assuming that a justification for initiating the capture is required,
>> what qualifies, and do you need to retain records of the justification?
>>
>> We are located in the US and only provide services to US customers, so
>> rules relevant to operation in the United States are what I am interested
>> in.
>>
>> We will obviously look to our own legal counsel for direction, and not
>> take any information provided here as legal advise.
>>
>>
>> Thanks
>>
>> Pete
>>
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