[VoiceOps] Faxing over SIP - (88) INCOMPATIBLE_DESTINATION

Ball, Jared Jared.Ball at cdk.com
Mon Nov 28 03:24:25 EST 2016

Is this all destinations or just this one?  I recommend taking a packet capture as close to your upstream provider as you can and opening a ticket with them.  Do you have any idea what the destination fax machine is and whether it has ECM enabled?  Do you have ECM enabled?  There are certain faxes that won't work with FOIP.  An example of this is the Brother Intellifax 4100e.  My company purchased this particular machine with the hopes of getting it to work for one of our customers.  Our success was very limited.  I don't mean to bash Brother.  They have other machines that we use with no problems.  There is just something about this particular machine.  It might also help to disable SuperG3 on the machine sending out the fax.  

Jared Ball
CDK Global Inc
From: VoiceOps [voiceops-bounces at voiceops.org] on behalf of Alex Balashov [abalashov at evaristesys.com]
Sent: Sunday, November 27, 2016 8:49 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] Faxing over SIP - (88) INCOMPATIBLE_DESTINATION

That sounds like the other end doesn't support or T.38 or doesn't want
to pass it through.

On 11/27/2016 11:46 PM, Tanguy Dangelser wrote:

> Hi,
> I know that faxing over SIP can be source of a whole lot of issues, but
> I am wondering if someone had the same that I am currently running into.
> I have a softphone (Zoiper) sending a fax (TIFF image sent to a physical
> fax on PSTN) through a SIP platform with freeswitch / kamailio which is
> forwarding the fax to my PSTN Gateway (telcobridges TMG800), the fax is
> detected as T38 and everything looks good, except that it ends with (88)
> Does anyone has an idea what might cause this and what could help
> resolve the issue ? I can send the trace if you email me. Any help
> appreciated.
> Thank you,
> Tanguy
> --
> *Tanguy DANGELSER*
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Alex Balashov | Principal | Evariste Systems LLC

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