[VoiceOps] Vitleity alternatives

[Aryn Nakaoka 808.356.2901]

How many DIDs and minutes are you guys doing ?






Aryn H. K. Nakaoka
anakaoka at trinet-hi.com

Direct: 808.356.2901
Fax : 808.356.2919

Tri-net Solutions
518 Holokahana Lane Suite #200
Honolulu, HI 96817
http://www.trinet-hi.com

https://twitter.com/AlohaTone

Aloha Tone PBX  https://www.youtube.com/watch?v=96YWPY9wCeU

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On Thu, Sep 8, 2016 at 1:29 PM, Oren Yehezkely <orenyny at gmail.com> wrote:

> Hello,
>
> We have been using Vitelity in the last two years, a few months after they
> were acquired by Onvoy.
>
> In the last months we see a deterioration in the quality of their service.
> Port requests we submit take weeks to complete, when we ask for an update
> they try to sell us the expedited service for $75!!
>
> It also seems that they have a big problem with staff as we see a big
> turnover with the people we deal with.
>
> Their portal may have been the state of the art years ago, now it feels
> like it is from the middle ages.
>
> Looks like Onvoy is busy spending money on acquisitions, but would not let
> them provide good customer service.
>
> Would be happy to hear if you can recommend any alternatives.
>
> Thanks!
>
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