[VoiceOps] Escalating a problem with a Cox routing error

[Alex Balashov]

Isn't there anyone at Cox-Phoenix you can get a hold of?

"Yes, I understand you're a receptionist. Just try dial this number real quick..."

On Thu, Feb 16, 2017 at 02:40:31PM -0700, Carlos Alvarez wrote:

> The port completed over a year ago.  Everyone we call at Cox says it works,
> because they do their testing from their Vegas switch, but only the Phoenix
> switch has issues.
> 
> I guess I'm going to fall back on telling our customer that a Cox customer
> has to complain.
> 
> 
> On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell <
> jeff+voiceops at waddellsolutions.com> wrote:
> 
> > When did the port go thru?
> >
> > The translations are still in Cox's switches - if you can find a NOC
> > number for Cox, call it and tell them, they will do a lookup in the LERG
> > and then remove the translations.
> >
> > Or call your Public Utilities commission for the state
> >
> > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com>
> > wrote:
> >
> >> They seemed very unhappy with that suggestion, so I was looking for other
> >> options.  They are lawyers, and don't want to ask their customers to do
> >> work for them.
> >>
> >>
> >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <myaklin at firstlight.net>
> >> wrote:
> >>
> >>> Does the customer know anyone who is local to them that uses Cox and
> >>> would kindly open up a ticket with Cox listing the ported numbers they
> >>> cannot call?
> >>>
> >>> That may be a possible fix if your customer understands your predicament
> >>> and feels they can ask that Cox customer for a bit of help.
> >>>
> >>>
> >>> Matt
> >>> ------------------------------
> >>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
> >>> Alvarez <caalvarez at gmail.com>
> >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM
> >>> *To:* voiceops at voiceops.org
> >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
> >>>
> >>> We have a customer who ported us/Onvoy from Cox.  Nobody in the local
> >>> area with Cox lines can call them, so clearly they didn't remove the
> >>> numbers from their switch.  But their NOC is in Vegas, and they *can* call
> >>> these numbers.  So they claim there's no problem on their end.  Onvoy says
> >>> they never see these calls, so clearly it's a Cox issue.  Cox won't really
> >>> respond to me much because I'm not their customer.
> >>>
> >>> Any ideas?
> >>>
> >>>
> >>
> >> _______________________________________________
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> >> VoiceOps at voiceops.org
> >> https://puck.nether.net/mailman/listinfo/voiceops
> >>
> >>
> >

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-- 
Alex Balashov | Principal | Evariste Systems LLC

Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) 
Web: http://www.evaristesys.com/, http://www.csrpswitch.com/