[VoiceOps] Escalating a problem with a Cox routing error

[Carlos Alvarez]

LOL, I would *hope* they are trained not to do that!

I've used one of my neighbors to call them and provide call samples.  Then
Cox does nothing for a week, then asks for another "fresh" call sample.
Four times so far.

They are an awesome ISP, but crap for phones.


On Thu, Feb 16, 2017 at 2:41 PM, Alex Balashov <abalashov at evaristesys.com>
wrote:

> Isn't there anyone at Cox-Phoenix you can get a hold of?
>
> "Yes, I understand you're a receptionist. Just try dial this number real
> quick..."
>
> On Thu, Feb 16, 2017 at 02:40:31PM -0700, Carlos Alvarez wrote:
>
> > The port completed over a year ago.  Everyone we call at Cox says it
> works,
> > because they do their testing from their Vegas switch, but only the
> Phoenix
> > switch has issues.
> >
> > I guess I'm going to fall back on telling our customer that a Cox
> customer
> > has to complain.
> >
> >
> > On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell <
> > jeff+voiceops at waddellsolutions.com> wrote:
> >
> > > When did the port go thru?
> > >
> > > The translations are still in Cox's switches - if you can find a NOC
> > > number for Cox, call it and tell them, they will do a lookup in the
> LERG
> > > and then remove the translations.
> > >
> > > Or call your Public Utilities commission for the state
> > >
> > > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com>
> > > wrote:
> > >
> > >> They seemed very unhappy with that suggestion, so I was looking for
> other
> > >> options.  They are lawyers, and don't want to ask their customers to
> do
> > >> work for them.
> > >>
> > >>
> > >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <
> myaklin at firstlight.net>
> > >> wrote:
> > >>
> > >>> Does the customer know anyone who is local to them that uses Cox and
> > >>> would kindly open up a ticket with Cox listing the ported numbers
> they
> > >>> cannot call?
> > >>>
> > >>> That may be a possible fix if your customer understands your
> predicament
> > >>> and feels they can ask that Cox customer for a bit of help.
> > >>>
> > >>>
> > >>> Matt
> > >>> ------------------------------
> > >>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
> > >>> Alvarez <caalvarez at gmail.com>
> > >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM
> > >>> *To:* voiceops at voiceops.org
> > >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
> > >>>
> > >>> We have a customer who ported us/Onvoy from Cox.  Nobody in the local
> > >>> area with Cox lines can call them, so clearly they didn't remove the
> > >>> numbers from their switch.  But their NOC is in Vegas, and they
> *can* call
> > >>> these numbers.  So they claim there's no problem on their end.
> Onvoy says
> > >>> they never see these calls, so clearly it's a Cox issue.  Cox won't
> really
> > >>> respond to me much because I'm not their customer.
> > >>>
> > >>> Any ideas?
> > >>>
> > >>>
> > >>
> > >> _______________________________________________
> > >> VoiceOps mailing list
> > >> VoiceOps at voiceops.org
> > >> https://puck.nether.net/mailman/listinfo/voiceops
> > >>
> > >>
> > >
>
> > _______________________________________________
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> > VoiceOps at voiceops.org
> > https://puck.nether.net/mailman/listinfo/voiceops
>
>
> --
> Alex Balashov | Principal | Evariste Systems LLC
>
> Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free)
> Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
>
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