[VoiceOps] Escalating a problem with a Cox routing error

[Kidd Filby]

Is there not one person on this list from Cox?

On Thu, Feb 16, 2017 at 2:43 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:

> LOL, I would *hope* they are trained not to do that!
>
> I've used one of my neighbors to call them and provide call samples.  Then
> Cox does nothing for a week, then asks for another "fresh" call sample.
> Four times so far.
>
> They are an awesome ISP, but crap for phones.
>
>
> On Thu, Feb 16, 2017 at 2:41 PM, Alex Balashov <abalashov at evaristesys.com>
> wrote:
>
>> Isn't there anyone at Cox-Phoenix you can get a hold of?
>>
>> "Yes, I understand you're a receptionist. Just try dial this number real
>> quick..."
>>
>> On Thu, Feb 16, 2017 at 02:40:31PM -0700, Carlos Alvarez wrote:
>>
>> > The port completed over a year ago.  Everyone we call at Cox says it
>> works,
>> > because they do their testing from their Vegas switch, but only the
>> Phoenix
>> > switch has issues.
>> >
>> > I guess I'm going to fall back on telling our customer that a Cox
>> customer
>> > has to complain.
>> >
>> >
>> > On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell <
>> > jeff+voiceops at waddellsolutions.com> wrote:
>> >
>> > > When did the port go thru?
>> > >
>> > > The translations are still in Cox's switches - if you can find a NOC
>> > > number for Cox, call it and tell them, they will do a lookup in the
>> LERG
>> > > and then remove the translations.
>> > >
>> > > Or call your Public Utilities commission for the state
>> > >
>> > > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com>
>> > > wrote:
>> > >
>> > >> They seemed very unhappy with that suggestion, so I was looking for
>> other
>> > >> options.  They are lawyers, and don't want to ask their customers to
>> do
>> > >> work for them.
>> > >>
>> > >>
>> > >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <
>> myaklin at firstlight.net>
>> > >> wrote:
>> > >>
>> > >>> Does the customer know anyone who is local to them that uses Cox and
>> > >>> would kindly open up a ticket with Cox listing the ported numbers
>> they
>> > >>> cannot call?
>> > >>>
>> > >>> That may be a possible fix if your customer understands your
>> predicament
>> > >>> and feels they can ask that Cox customer for a bit of help.
>> > >>>
>> > >>>
>> > >>> Matt
>> > >>> ------------------------------
>> > >>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of
>> Carlos
>> > >>> Alvarez <caalvarez at gmail.com>
>> > >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM
>> > >>> *To:* voiceops at voiceops.org
>> > >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
>> > >>>
>> > >>> We have a customer who ported us/Onvoy from Cox.  Nobody in the
>> local
>> > >>> area with Cox lines can call them, so clearly they didn't remove the
>> > >>> numbers from their switch.  But their NOC is in Vegas, and they
>> *can* call
>> > >>> these numbers.  So they claim there's no problem on their end.
>> Onvoy says
>> > >>> they never see these calls, so clearly it's a Cox issue.  Cox won't
>> really
>> > >>> respond to me much because I'm not their customer.
>> > >>>
>> > >>> Any ideas?
>> > >>>
>> > >>>
>> > >>
>> > >> _______________________________________________
>> > >> VoiceOps mailing list
>> > >> VoiceOps at voiceops.org
>> > >> https://puck.nether.net/mailman/listinfo/voiceops
>> > >>
>> > >>
>> > >
>>
>> > _______________________________________________
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>>
>>
>> --
>> Alex Balashov | Principal | Evariste Systems LLC
>>
>> Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free)
>> Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
>>
>
>
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>


-- 
Kidd Filby
661.557.5640 (C)
http://www.linkedin.com/in/kiddfilby
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