[VoiceOps] Escalating a problem with a Cox routing error

[Carlos Alvarez]

I've done that, but they're NOC guys, they don't really give a damn.
That's why I was trying to find some sort of escalation level, or an
"inside guy."

Our customer confirmed that they simply can't bug their customer to do it.
I'm thinking maybe a demand letter sent certified?  I've already had to do
that once, they ported out OUR main number, and we made a monetary demand
after snapping it back.  They paid.


On Thu, Feb 16, 2017 at 2:45 PM, Teal, Brent M <Brent.Teal at charter.com>
wrote:

> Call them and ask them to remove their local switch translations or you
> will contact the FCC/BBB.  That normally will motivate the losing carrier.
>
> *Sent from my Verizon 4G LTE Droid*
> On Feb 16, 2017 2:41 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
> The port completed over a year ago.  Everyone we call at Cox says it
> works, because they do their testing from their Vegas switch, but only the
> Phoenix switch has issues.
>
> I guess I'm going to fall back on telling our customer that a Cox customer
> has to complain.
>
>
> On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell <jeff+voiceops@
> waddellsolutions.com> wrote:
>
>> When did the port go thru?
>>
>> The translations are still in Cox's switches - if you can find a NOC
>> number for Cox, call it and tell them, they will do a lookup in the LERG
>> and then remove the translations.
>>
>> Or call your Public Utilities commission for the state
>>
>> On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>>
>>> They seemed very unhappy with that suggestion, so I was looking for
>>> other options.  They are lawyers, and don't want to ask their customers to
>>> do work for them.
>>>
>>>
>>> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <myaklin at firstlight.net>
>>> wrote:
>>>
>>>> Does the customer know anyone who is local to them that uses Cox and
>>>> would kindly open up a ticket with Cox listing the ported numbers they
>>>> cannot call?
>>>>
>>>> That may be a possible fix if your customer understands your
>>>> predicament and feels they can ask that Cox customer for a bit of help.
>>>>
>>>>
>>>> Matt
>>>> ------------------------------
>>>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
>>>> Alvarez <caalvarez at gmail.com>
>>>> *Sent:* Thursday, February 16, 2017 3:19:41 PM
>>>> *To:* voiceops at voiceops.org
>>>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
>>>>
>>>> We have a customer who ported us/Onvoy from Cox.  Nobody in the local
>>>> area with Cox lines can call them, so clearly they didn't remove the
>>>> numbers from their switch.  But their NOC is in Vegas, and they *can* call
>>>> these numbers.  So they claim there's no problem on their end.  Onvoy says
>>>> they never see these calls, so clearly it's a Cox issue.  Cox won't really
>>>> respond to me much because I'm not their customer.
>>>>
>>>> Any ideas?
>>>>
>>>>
>>>
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>>>
>>>
>>
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