[VoiceOps] Escalating a problem with a Cox routing error

[Carlos Alvarez]

The Cox issue is being fixed.  Remember that my customer is a law office.
When the office manager told her boss that Cox told us to pound sand, he
made a call to their chief legal officer.  Five minutes later I had a
call.  Then a second, and now they said it will be fixed within two hours.


On Thu, Feb 16, 2017 at 4:43 PM, Jared Geiger <jared at compuwizz.net> wrote:

> Snapbacks can be done quickly if the carrier is modern and not full of red
> or blue tape *wink*. Someone ported a bunch of Peerless numbers away from
> us once and Peerless had them back to us within an hour. Plus somehow
> flagged our account that any port out request will be verified by us first.
>
> On Thu, Feb 16, 2017 at 3:15 PM, Carlos Alvarez <caalvarez at gmail.com>
> wrote:
>
>> I don't know the internal machinations of the porting process.  I can
>> tell you that I've had Cox port out a block of numbers in literally
>> seconds.  The losing carrier refused to respond, the Cox NOC asked a bunch
>> of recorded questions about ownership, and tap-tap-tap-done.
>>
>> I was under the impression that a snapback could be done extremely
>> quickly.
>>
>>
>> On Thu, Feb 16, 2017 at 4:01 PM, Alex Balashov <abalashov at evaristesys.com
>> > wrote:
>>
>>> Surely he couldn't have returned it in seconds. It'd still require a
>>> whole new NPAC subscription, concurrency window, and what have you?
>>>
>>> -- Alex
>>>
>>> --
>>> Principal, Evariste Systems LLC (www.evaristesys.com)
>>>
>>> Sent from my Google Nexus.
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>>
>>
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>
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