[VoiceOps] 411 provider recommendations

[Ken Mix]

Hello,

My company is a business provider, and looking at our 2017 stats we average nearly 300 calls per month to directory assistance. We route 411 calls to CenturyLink or Level3.

Regarding fax – I tried to convince myself for 15 years that it was a dead technology, but after finally giving in and lighting a fax product less than 18 months ago we’re processing hundreds of thousands of pages per month and growing.

There’s a lot of inertia to be overcome before either dies, though I’d expect 411 to succumb to Google long before people give up the convenience of simply faxing a document instead of scanning and emailing.

Regards,

Ken Mix

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez
Sent: Monday, July 24, 2017 13:41
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] 411 provider recommendations

Are you a residential provider?  We are business only, and haven't seen a single 411 call in years.  My friends who work at business providers report the same.

Sorry, this doesn't help you, but I'm just curious.  I put 411 pretty close to fax in uselessness.


On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com<mailto:Jared.Ball at cdk.com>> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years.  We have never really had any problems.  We received a letter about them no longer offering this service and transitioning us to another vendor.  Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service.   Any recommendations on providers that have had no problems for 5+ years would be appreciated.


--Jared Ball
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