[VoiceOps] 411 provider recommendations

[Ball, Jared]

That’s funny.  We are 100 percent business only.  Our customers are primarily automotive dealerships (Cars, Trucks, SUVs, Farm Equipment, Jet skis, etc.).   We did a report and we do see hundreds of 411 calls per month.  Our customers are intelligent business people and often very successful.  Many of them are just not tech savvy though.  I cannot make them care about this.    We cannot dictate that they use a search engine to find a telephone number.  I imagine that I could play and IVR message telling them how to use their smartphone or computer to find a telephone number.  I don’t think that would go over very well.  I’d rather charge them the 1 or 2 dollars and move on.

BTW – We still have a substantial portion of our customer base using fax.  I am sure that this makes Alex and others cringe.  Feel free to jump on the bandwagon and bash Fax, 411 and whatever other technology you might dislike.  I have my favorites too (frame-relay, any windows phone, Myspace, etc.).  We’ll continue to do reports and retire these services when it no longer makes sense for us.  At this point they are still viable for our customer base.   I am not one bit offended and find the debate insightful, educational and sometimes even entertaining.

--Jared


From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com>
Date: Monday, July 24, 2017 at 12:41 PM
To: "voiceops at voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] 411 provider recommendations

Are you a residential provider?  We are business only, and haven't seen a single 411 call in years.  My friends who work at business providers report the same.

Sorry, this doesn't help you, but I'm just curious.  I put 411 pretty close to fax in uselessness.


On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com<mailto:Jared.Ball at cdk.com>> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years.  We have never really had any problems.  We received a letter about them no longer offering this service and transitioning us to another vendor.  Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service.   Any recommendations on providers that have had no problems for 5+ years would be appreciated.


--Jared Ball
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