[VoiceOps] 411 provider recommendations

[Carlos Alvarez]

LOL, best post in the thread!

Thanks for everyone who shared their customer types/usage.  This is one of
very few places I get to see what my colleagues are doing, since I rarely
go to conferences and the like any more.


On Mon, Jul 24, 2017 at 1:55 PM, Alexander Lopez <alex.lopez at opsys.com>
wrote:

> We have our clients fax over their 411 requests and then we fax the number
> back to them, using 8-bit encryption...
> On Jul 24, 2017 4:25 PM, "Ball, Jared" <Jared.Ball at cdk.com> wrote:
>
> That’s funny.  We are 100 percent business only.  Our customers are
> primarily automotive dealerships (Cars, Trucks, SUVs, Farm Equipment, Jet
> skis, etc.).   We did a report and we do see hundreds of 411 calls per
> month.  Our customers are intelligent business people and often very
> successful.  Many of them are just not tech savvy though.  I cannot make
> them care about this.    We cannot dictate that they use a search engine to
> find a telephone number.  I imagine that I could play and IVR message
> telling them how to use their smartphone or computer to find a telephone
> number.  I don’t think that would go over very well.  I’d rather charge
> them the 1 or 2 dollars and move on.
>
>
>
> BTW – We still have a substantial portion of our customer base using fax.
> I am sure that this makes Alex and others cringe.  Feel free to jump on the
> bandwagon and bash Fax, 411 and whatever other technology you might
> dislike.  I have my favorites too (frame-relay, any windows phone, Myspace,
> etc.).  We’ll continue to do reports and retire these services when it no
> longer makes sense for us.  At this point they are still viable for our
> customer base.   I am not one bit offended and find the debate insightful,
> educational and sometimes even entertaining.
>
>
>
> --Jared
>
>
>
>
>
> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
> Alvarez <caalvarez at gmail.com>
> *Date: *Monday, July 24, 2017 at 12:41 PM
> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org>
> *Subject: *Re: [VoiceOps] 411 provider recommendations
>
>
>
> Are you a residential provider?  We are business only, and haven't seen a
> single 411 call in years.  My friends who work at business providers report
> the same.
>
>
>
> Sorry, this doesn't help you, but I'm just curious.  I put 411 pretty
> close to fax in uselessness.
>
>
>
>
>
> On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com> wrote:
>
> My company has had a long-term relationship with a 411 provider for about
> 10 years.  We have never really had any problems.  We received a letter
> about them no longer offering this service and transitioning us to another
> vendor.  Can I get some recommendations on 411 providers? I might ask our
> caller-id-name provider if they have a 411 service.   Any recommendations
> on providers that have had no problems for 5+ years would be appreciated.
>
>
>
>
>
> --Jared Ball
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