[VoiceOps] How do you update/manage your notification contacts?
caalvarez at gmail.com
Thu Jun 1 16:40:36 EDT 2017
Sending notifications is the easy part, lots of services for that. It's
the maintenance of who the right contacts is which I find challenging.
Since we see support tickets arrive from unexpected/new contacts, we know
there must be people who need to know, but we don't know who they are.
On Thu, Jun 1, 2017 at 1:37 PM, Ryan Delgrosso <ryandelgrosso at gmail.com>
> Weve recently starting testing a statuspage internally http://staytus.co/
> and like it enough we will probably go live with it customer facing. this
> allows us to have pre-formatted emails for different event classifications,
> and the users opt in/out on their own. Its fairly extensible being written
> in ruby, and has an API to take machine-generated events.
> Atlassian has their own as well if you want to pay atlassian money
> On 5/31/2017 2:58 PM, Carlos Alvarez wrote:
> We're at the point where we really need to clean up and update our
> notifications contact list (people to notify of outages, changes, etc).
> I'm curious what people here use. We use Freshdesk for our support
> tickets, and that was a good list to start with, but as employees change it
> wouldn't get updated necessarily.
> Something we can simply pay for and outsource is ideal. We're an open
> source company, but time is a precious resource right now.
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