[VoiceOps] Blind Transfer Issue to iPhones on Verizon
caalvarez at gmail.com
Mon Jun 5 15:10:43 EDT 2017
I haven't had any complaints like this, and I know we have quite a few
Verizon users. You implied something I want to ask specifically...
Have you actually tested blind transfers to iPhones on other carriers?
Have you actually tested blind transfers to other phones on Verizon?
Who is your upstream? Many of them are doing private interconnects with
the cell carriers now and when that happens signaling may change or be
handled differently. The substitution of the CLID and/or the call leg may
be the culprit here.
On Mon, Jun 5, 2017 at 8:35 AM, David Wessell <david at ringfree.com> wrote:
> Hi All,
> We're seeing an issue since 6/1/17 where blind transfers from an external
> number to iPhones on Verizon Wireless don't ring the iPhone. Has anyone
> else seen this?
> External caller dials in. Blind transfer is done to the Verizon iPhone.
> The iPhone never rings.
> External caller dials in. Warm transfer is done to the Verizon iPhone. The
> iPhone rings.
> Internal caller dials the Verizon iPhone and the iPhone rings.
> We've never seen this issue until 6/1/17. Has anyone else had complaints?
> David Wessell
> *Co-Owner*, Ringfree Communications, Inc.
> [image: Ringfree Communications Logo] <http://www.ringfree.com/>
> Phone: (828) 575-0030 x101 <82825750030>
> Email: david at ringfree.com
> Website: www.ringfree.com
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