[VoiceOps] Blind Transfer Issue to iPhones on Verizon
Aryn Nakaoka 808.356.2901
anakaoka at trinet-hi.com
Mon Jun 5 14:22:23 EDT 2017
If you blind transfer using another carrier (not Verizon) does it work?
What does Verizon support say?
I would agree with Izzy, your header on a blind transfer is probably
showing the callers ID and thus Verizon is dropping the call.
Aryn H. K. Nakaoka
anakaoka at trinet-hi.com
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On Mon, Jun 5, 2017 at 6:05 AM, Izzy Goldstein - TeleGo <
igoldstein at telego.net> wrote:
> i dont think its a "verizon iphone" issue, i cant see how you doing a
> blind vs a "warm" transfer
> compare your two invites to the upstream carrier, maybe when you do a
> blind transfer it has some bad headers or information in some parameters etc
> On Mon, Jun 5, 2017 at 11:35 AM, David Wessell <david at ringfree.com> wrote:
>> Hi All,
>> We're seeing an issue since 6/1/17 where blind transfers from an external
>> number to iPhones on Verizon Wireless don't ring the iPhone. Has anyone
>> else seen this?
>> External caller dials in. Blind transfer is done to the Verizon iPhone.
>> The iPhone never rings.
>> External caller dials in. Warm transfer is done to the Verizon iPhone.
>> The iPhone rings.
>> Internal caller dials the Verizon iPhone and the iPhone rings.
>> We've never seen this issue until 6/1/17. Has anyone else had complaints?
>> David Wessell
>> *Co-Owner*, Ringfree Communications, Inc.
>> [image: Ringfree Communications Logo] <http://www.ringfree.com/>
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>> Email: david at ringfree.com
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> Izzy Goldstein
> Chief Technology Officer
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