[VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

[Carlos Alvarez]

I'm not sure why you'd treat them any differently from any other customer?
Your service agreement should include clear info on when accounts will be
disconnected, and presumably the customer signed it.  Doctor's offices are
not considered emergency medical facilities, and in fact, 100% of our
doctor/medical offices include "if this is an emergency dial 911" at the
beginning of their greetings.

Our ToS also includes:
This service may not be used in any life support, emergency response, or
other critical communications which may cause loss of life, injury, or
property damage.  Customer acknowledges that the service may be interrupted
on nights and weekends for routine maintenance.



On Thu, Mar 9, 2017 at 12:16 PM, jungle Boogie <jungleboogie0 at gmail.com>
wrote:

> Hi All,
>
> What's the general rule/experience when dealing with Doctor offices
> that have unpaid invoices on postpaid telephone service plans?
>
> This may vary largely in different regions/states, but can a VoIP
> provider threaten to disconnect telephone service for unpaid invoices?
> If a Doctor office is on a pre-paid plan, like most VoIP operations,
> are is there any liabilities on the VoIP provider when the balance
> falls below a 0 or negative balance and there happens to be a medical
> emergency? Perhaps it would be possible to disable calling to everyone
> except 911. Is this a legitimate practice?
>
> Thanks!
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