[VoiceOps] What does you use for Hosted PBX and why?

[Colton Conor]

Mark/Fred,

With 2600hz / Kazoo, are you paying them to install, maintain, and update
their platform, or did you download and install it on your own? I talked to
2600hz's long ago about their hosted product, and at the time it just was
not mature enough. Not to mention they basically wanted something like $5
per seat, and support on-top of that which was equivalent to the price I
was paying for broadsoft seats on a monthly basis. No they didn't charge
extra for group features like auto attedants and hunt groups like broadsoft
does, but still I considered their product high priced for the limited
functionality it had.





On Thu, Mar 16, 2017 at 8:02 AM, Mark Diaz <mdiaz at vinixglobal.com> wrote:

> +1 for 2600hz / Kazoo. Vinix (disclosure, my company) is a proven and now
> profitable model using this platform. www.vinixglobal.com. Good luck!
>
> Sent from my iPhone
>
> > On Mar 16, 2017, at 8:52 AM, Fred Posner <fred at palner.com> wrote:
> >
> > Another +1 here for open source.
> >
> > I came to the open source side after working with Broadsoft and Acme
> > Packet... finding out that not only could we reduce unnecessary costs
> > with an open source model, we could also improve the customer experience.
> >
> > Projects such as Asterisk, Kamailio, and FreeSWITCH are mature, tested,
> > and trusted by large institutions, carriers, governments, and more.
> >
> > If you don't want to build your own, there's great products out there
> > building on top of open source, such as:
> >
> > CSRP
> > http://www.csrpswitch.com/
> > high-performance SIP "Class 4" call routing platform for VoIP service
> > providers of all kinds
> >
> > Kazoo/2600Hz
> > http://www.2600hz.com/
> >
> > and... of course... you can always build your own (or hire a consultant
> > to help you).
> >
> > --fred
> > http://palner.com
> >
> >
> >> On 3/15/17 10:51 PM, Alex Balashov wrote:
> >> Since we work predominantly with service providers that take open-source
> >> approaches, we would be remiss not to plug that as an approach here.
> >> It's taken by a significant percentage of the industry.
> >>
> >> No, open source is definitely not free. But to those accustomed to a
> >> Broadsoft-type experience, I think there are a lot of misconceptions
> >> about it that stem from a lack of familiarity with how to approach the
> >> open product ecosystem. There's a perception that it's "highly
> >> technical" or, "Okay, I got FreeSWITCH to compile. Now what?"
> >>
> >> In reality, there are _lots_ of "packaged" answers to this problem, if
> >> you're just willing to look. If you don't want to build anything
> >> yourself, there are many good commercial systems built on top of an
> >> open-source technology stack. They cost some money, but nothing on the
> >> order of the big brands, and are competitive and growing in the larger
> >> operator and enterprise markets. Example:
> >>
> >> https://integrics.com/enswitch/
> >>
> >> It's built on top of Asterisk, Kamailio and MySQL, but very turn-key.
> >>
> >> If you have the engineering core competency to build something yourself,
> >> the ROI is excellent. Yes, there's a cost and a GTM lag, but once you
> >> sink the cost, nobody's going to hit you up for $MEGABUCKS for another
> >> 100 seat licences ever again. And again, it doesn't mean you have to
> >> write a million LOC multitenant software product yourself.
> >>
> >> There are lots of people on this list who provide hosted PBX with
> >> Asterisk or FreeSWITCH and have not had to do this. There are many
> >> approaches; you can certainly roll a home-spun multi-tenant platform if
> >> you really want to, but you can also sell individual instances of
> >> ready-to-go PBX distributions to customers inside a virtualised or
> >> containerised environment. In the latter, the port density / unit
> >> economics relative to hardware are excellent. You can put 100+ such PBXs
> >> on a single commodity box. Automating deployment with all the tooling
> >> out there these days isn't that hard. A lot of the tools already exist
> >> in FOSS land, if you just look around. And you can use feature-rich (and
> >> easy white-labelled) PBX distributions such as FreePBX or FusionPBX out
> >> of the box. Just Google around.
> >>
> >> The companies who have put a little bit of work into this have
> >> definitely forked out some CAPEX (mainly engineering time or
> >> consultants), but their ongoing OPEX commitments are comically low, and
> >> accordingly, their gross margins and cash flow are that much the better
> >> for it. What's more, the sunk cost tends to be largely fixed, so your
> >> ROI gets better and better with subscriber growth.
> >>
> >> It's not for everyone. Some organisations are sales-heavy cultures best
> >> suited to selling cookie-cutter products and don't want to do anything
> >> nerdy, or can't. But there are lots of people on this list making
> >> excellent money with open source, and I count some of them among our
> >> customer base (though we are not in the C5/hosted PBX platform
> >> business).
> >>
> >> -- Alex
> >>
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