[VoiceOps] What does you use for Hosted PBX and why?

Carlos Alvarez caalvarez at gmail.com
Thu Mar 16 14:21:31 EDT 2017

We use plain Asterisk with 100% self-created code.  Why?  Flexibility and
speed to create things that make our customers stay with us forever.
Seriously we have about zero customer attrition, partly because of customer
service and partly because we can build anything they need, and it seems
like nobody else can.

The generic simple stuff that everyone uses is all created as objects
(macros and the like) which we can re-use very easily.  Customization is
hand coded or we just copy a similar customer's files and change them.
We're completely in control of our own destiny and results.

Someone else said something about having "only 10 outages" with some other
product.  I can't understand why that's good.  Our outages are zero.
Asterisk simply doesn't break.  It's in a VM that is mobile across our
carrier partner's network so we can move services instantly if needed, and
they can move our IPs instantly.

On Wed, Mar 15, 2017 at 6:52 PM, Colton Conor <colton.conor at gmail.com>

> What service or soft-switch do use externally to provide to your customer,
> and why? What do you like and dislike about the platform.
> Personally, I have used both Broadsoft and NetSapines platforms both
> through wholesalers.
> On Broadsoft, I like the feature set and stability of the platform, but I
> dislike the user interfaces and complexity of setting up simple things like
> an auto attendant. I also dislike the cost of the platform as simple
> features like auto attendants incur an additional cost, and many other
> platforms and competitors these day offer unlimited auto attendants for
> example.
> On Netsapines, I like the UI as a basic user can configure most items
> without ever having to call us, but I dislike the stability of the
> platform. Might just be the reseller we are using, but they have had over
> 10 outages now in a couple of month time-frame, and have blamed it on a
> Netsapins bug. Some of the backend databases for Netsapiens are also not
> what I consider professional.
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