[VoiceOps] VoIP Testing
richard at teraquant.com
Tue May 23 22:58:22 EDT 2017
So assuming it’s not packet loss or jitter, it’s a problem associated with the endpoint? No tool monitoring packets is going to alert you to this problem because it only appears in the audio . you could take the time to listen to every suspect call. Or you could take your customers’ time and ask him to specify which calls are problematic and listen only to those
What does audio sound like if a softphone is squeezed on CPU resources? Or maybe it’s echo or maybe it’s static or maybe it’s problems associated with Wi-Fi or maybe it’s cabling or connectors? If You can ascertain the root cause simply by listing to the audio, then that’s fine.
It depends on the objectives. If all you need to do is to be able to point to suspect equipment and tell the customer to replace it and move on, then above is fine. If you need to isolate this specific systematic problem in a population of endpoints, demonstrate it to external vendor or partner or provide best practices for call center Endpoints and setup, then perhaps more investment in troubleshooting to root cause might be justified.
“Horses for courses “ ☺
From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Mark Wiater <mark.wiater at greybeam.com>
Date: Tuesday, May 23, 2017 at 2:37 PM
To: "Voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] VoIP Testing
On 5/23/2017 4:18 PM, Richard Jobson wrote:
If the speech quality impairment is associated with the endpoint itself or any part of their headset gear, cabling etc. then monitoring on the IP packet network will not analyze this
Of course you're right. But heck, if the problem doesn't manifest at the monitoring system in the clients local network, then you kinda know where the problem is, right? :-)
I don't argue your points about POLQA and such, but voipmonitor makes it pretty easy for me to identify root causes of client complaints kinda quickly.
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