[VoiceOps] Carrier Voicemail Platforms

[Ryan Delgrosso]

The stand-alone voicemail system market seems to have mostly dried up 
with Broadworks having their own baked in, and metaswitch providing 
their own as well, and none of them being particularly exciting anyway.  
Really when most commercial switch providers started offering their own 
solutions, the 3rd party market really dried up.

Systems ive used:

Iperia (bought by genband)

CTI2 (bought by audiocodes and put out to pasture)

Metaswitch EAS (a strong system and CAN support non metaswitch 
platforms, but priced accordingly)


Most of them were hideously expensive for what was fundamentally a open 
source mashup under the covers, with cryptic "carrier grade" interfaces 
anyway.

Though recently I just built a system using Freeswitch / Adhearsion / 
CouchDB to create a dynamically scalable geo-redundant voicemail 
ecosystem distributed in AWS. The tech is out there now to far outstrip 
the tried and true carrier solutions.

Ill make the argument that voicemail is largely a commodity service, and 
you could be well served to spend a little on some up-front engineering 
and just own a FOSS based system and stop paying licensing on it. If you 
are any kind of reasonable size, your annual licensing note would cover 
the salary of a full-time FOSS hoodlum to care for and feed it, or would 
easily cover the hours from established consultants to solve the 
occasional issue.



On 9/21/2017 6:23 AM, Jeff Anderson wrote:
> We are in the market for a new voicemail platform. This vm platform 
> would be carrier grade for a ILEC/CLEC that uses a variety of TDM and 
> SIP switches. We want something feature rich that is SIP based.
>
> Our current softswitch platform that we are growing is Broadworks. We 
> would probably want to start around 50K mailboxes but with the ability 
> to grow much larger as we consolidate voicemail systems.
>
> This space is pretty unfamiliar to me so I was wondering if anyone can 
> share which companies I can begin to research. We are open to on-prem 
> and hosted (price would be a major factor on the viability of hosted).
>
> Also, if you have recommendations to share or know of any research 
> papers that compares vendor offerings I would much appreciate it.
>
> Thanks,
>
> Jeff
>
>
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