[VoiceOps] SMS Platform

[Ryan Delgrosso]

The last time i spoke with them on the topic, the SMPP module for AMS 
had not made GA yet. I stopped waiting and built it myself for use with 
Ejabberd along with custom auth etc.

The Metaswitch EAS does SMPP for MWI but nothing else. A quick search in 
their KB shows only SMPP for MWI support on the EAS. not really anything 
else.

I had looked at MMS as well, just had not built it out as there hasnt 
been a well formed enough use case. MMS + XMPP is a little harder as you 
need to store the mime body somewhere, and then there is the issue of 
XMPP client fragmentation. the base XEP spec is too bare bones so the 
client ecosystem doesnt give you a strong enough guaranteed minimum 
feature set. That really means you need to either roll up your own XMPP 
endpoint to support handling the mime bodies in a sane fashion, or you 
wind up with oddly broken workflows that leave a sub-par customer 
experience.

Ive also considered using SIP (counterpath, zoiper, acrobits) and 
various flavors of http based mechanisms. Again it comes back to how 
much ecosystem do you want to have to deploy for this.

So far the leading prospect is the matrix protocol but its missing some 
key components (its a very young project) before its ready for 
multi-tenant prime time.





On 9/21/2017 11:05 AM, Colton Conor wrote:
> Ryan,
>
> Doesn't Metaswitch's Accession product already have SMPP from 
> Metaswitch? We down use Metaswitch, but when talking to the SEs they 
> explained that Metaswitch already support SMS messages with Accession.
>
> What about MMS messages?
>
> We are in the same boat. We user bandwidth.com <http://bandwidth.com> 
> which has both SMS and MMS enabled numbers, but we don't have any real 
> way for our clients to view/send these messages. Even the big guys 
> like Broadsoft does not have this functionality which is 
> surprising since there are numerous wholesale number companies like 
> bandwidth offering message enabled numbers, APIs, and standard SMS/MMS 
> protocols to support this.
>
> Dialpad has done this.
>
>
> On Thu, Sep 21, 2017 at 12:30 PM, Ryan Delgrosso 
> <ryandelgrosso at gmail.com <mailto:ryandelgrosso at gmail.com>> wrote:
>
>     I have written applications for Metaswitch / Accession messenger /
>     Ejabberd (XMPP to SMPP) to do this, expecting that users would
>     have an XMPP client on the desktop/mobile to handle the messages.
>
>     There isnt much out there commercially to do this though.
>
>     Feel free to ping me off list if its something you're interested
>     in discussing.
>
>     -Ryan
>
>
>     On 9/21/2017 6:47 AM, Shripal Daphtary wrote:
>>     We’re looking for this also. We use bandwidth and vi for sms
>>     enabled numbers and we have a smsc, but are looking for app dev
>>     to deliver the messages to pc/chrome app/mobile app.
>>
>>     Thanks,
>>
>>     Shripal
>>
>>     On Sep 20, 2017, at 6:23 PM, Jason Schmidt
>>     <jschmidt at giganection.com <mailto:jschmidt at giganection.com>> wrote:
>>
>>>     Does anyone know of an SMS platform or software that would
>>>     allows us to use our own carrier (Inteliquent) for SMS/MMS and
>>>     have a web portal for our users to send/receive SMS messages
>>>     both from their cell phones like Google Voice and to email.
>>>
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