[VoiceOps] 911 testing

Pete Mundy pete at fiberphone.co.nz
Sun Jan 21 14:06:48 EST 2018

> On 22/01/2018, at 6:47 AM, Jay Hennigan <jay at west.net> wrote:
> On 12/28/17 10:47 AM, Ken Mix wrote:
>> We allow customers to toggle “E911 Test Mode” via our portal so that they can dial 911 without calls routing to the PSAP, which we’ve found works better than dialing a test number (e.g. 933) to  verify their dial plans, internal notifications (important for enterprises & medical facilities), calling number overwrites (e.g. Cisco Emergency Responder, ShoreTel EGW), etc.
> Does the toggle time out and revert to the PSAP? I can see some real problems if someone does a test and forgets to clear the test mode, then weeks or months later there's an emergency.

Jay, you only quoted half of Ken's paragraph. Did you read the second half?

It ended with "If a customer forgets to take their service out of test mode, they’re automatically reverted to normal 911 routing after 12 hours.".

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