[VoiceOps] Broadworks / Merging calls with Voipmon

Matthew Crocker matthew at corp.crocker.com
Mon Jan 22 15:36:20 EST 2018


We currently have Broadworks/AcmePacket handling calls to/from customers.  We have a couple VoipMon sensors running watching all traffic inside/outside our SBC.   Currently calls are presented in VoipMon as two different calls (PSTN -> Broadworks & Broadworks -> Polycom) or (Polycom -> Broadworks & Broadworks -> PSTN).     The Call-id on each call is different,  Broadworks generates a new SIP Dialog for the call.   If the customer has a hunt group there could be several INVITEs going out to multiple phones, all with different Call-Id.     Does anyone know of a way to get VoipMon to merge the calls into a single CDR/SIP Diagram?  Is there a way to configure Broadworks to embed the original Call-Id in the new INVITE (Parent-Call-Id Header)?

I’m running R20sp1



Matthew Crocker
Crocker Communications, Inc.
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