[VoiceOps] Broadworks / Merging calls with Voipmon
matthew at corp.crocker.com
Mon Jan 22 15:36:20 EST 2018
We currently have Broadworks/AcmePacket handling calls to/from customers. We have a couple VoipMon sensors running watching all traffic inside/outside our SBC. Currently calls are presented in VoipMon as two different calls (PSTN -> Broadworks & Broadworks -> Polycom) or (Polycom -> Broadworks & Broadworks -> PSTN). The Call-id on each call is different, Broadworks generates a new SIP Dialog for the call. If the customer has a hunt group there could be several INVITEs going out to multiple phones, all with different Call-Id. Does anyone know of a way to get VoipMon to merge the calls into a single CDR/SIP Diagram? Is there a way to configure Broadworks to embed the original Call-Id in the new INVITE (Parent-Call-Id Header)?
I’m running R20sp1
Crocker Communications, Inc.
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