[VoiceOps] Broadworks / Merging calls with Voipmon

[Anthony Orlando]

Sounds like a crappy way of correlating a call especially if u have several b2bua’s.  Several commercial products out there that have multiple ways of correlating a call. 

Sent from my iPhone

> On Jan 22, 2018, at 4:10 PM, Zilk, David <David.Zilk at cdk.com> wrote:
> 
> If you click on the ‘Merge’ dropdown while displaying the Legs by Header, you can select ‘SIP History’ to display the SIP Ladder diagram of all the legs together.
>  
> David
>  
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Matthew Beckwell
> Sent: Monday, January 22, 2018 1:02 PM
> To: voiceops at voiceops.org
> Subject: Re: [VoiceOps] Broadworks / Merging calls with Voipmon
>  
> Hi Matt,
> Here's what I've done to get close to what you're looking for...
>  
> In the BroadWorks Application Server, set these parameters:
>  
> AS_CLI/Interface/SIP>
> sendCallCorrelationIDAccess = true
> sendCallCorrelationIDNetwork = true
>  
>  
> Once you do that, you'll see BroadWorks start to add a header for "related" calls. They will have have a common correlation header (but different call-id) like this:
>  
> X-BroadWorks-Correlation-Info:1126786:1
>  
>  
> Then, in voipmonitor.conf you can set this parameter in the sniffer configuration to keep track of that header's value in the database:
>  
> matchheader = X-BroadWorks-Correlation-Info
>  
>  
> VoIPmonitor won't merge them into a single SIP Diagram (at least not that I've found)-- but you should start to see the "related" call legs (with different Call-ID's but the same X-BroadWorks-Correlation-Info header) show up in the "Legs by header" tab when you're looking at a call's details in the VoIPmonitor GUI.
>  
> ~Matthew
>  
>  
>  
>  
>  
> On Mon, Jan 22, 2018 at 2:36 PM, Matthew Crocker <matthew at corp.crocker.com> wrote:
>                
> Hello,
>  
>  
> We currently have Broadworks/AcmePacket handling calls to/from customers.  We have a couple VoipMon sensors running watching all traffic inside/outside our SBC.   Currently calls are presented in VoipMon as two different calls (PSTN -> Broadworks & Broadworks -> Polycom) or (Polycom -> Broadworks & Broadworks -> PSTN).     The Call-id on each call is different,  Broadworks generates a new SIP Dialog for the call.   If the customer has a hunt group there could be several INVITEs going out to multiple phones, all with different Call-Id.     Does anyone know of a way to get VoipMon to merge the calls into a single CDR/SIP Diagram?  Is there a way to configure Broadworks to embed the original Call-Id in the new INVITE (Parent-Call-Id Header)?
>  
> I’m running R20sp1
>  
> Thanks
>  
> -Matt
>  
> -- 
> Matthew Crocker
> Crocker Communications, Inc.
> President
> 
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