[VoiceOps] Troubles with Comcast

[Mike Hammett]

If anyone has contact information for who to open a ticket with at Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't helping me and nor is our account manager. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Matthew Yaklin" <myaklin at firstlight.net> 
To: "Matthew Crocker" <matthew at corp.crocker.com>, "Mike Hammett" <voiceops at ics-il.net> 
Cc: voiceops at voiceops.org 
Sent: Tuesday, January 23, 2018 4:58:18 PM 
Subject: Re: [VoiceOps] Troubles with Comcast 



I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...). 


It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch. 


Matt 

From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Matthew Crocker <matthew at corp.crocker.com> 
Sent: Tuesday, January 23, 2018 5:55:03 PM 
To: Mike Hammett 
Cc: voiceops at voiceops.org 
Subject: Re: [VoiceOps] Troubles with Comcast 



You probably need to work with your tandem provider to find out they are presenting the all circuits busy error 

On Jan 23, 2018, at 5:37 PM, Mike Hammett < voiceops at ics-il.net > wrote: 





I apologize in advance for I am new to this level of voice. 

I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. 

How can I reach someone at Comcast to troubleshoot this? 




We're using the Metaswitch platform. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 





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