[VoiceOps] Troubles with Comcast

[BackUP Telecom Consulting]

You may be able to get the correct contact from the person who is the 
admin for their CIC code. It is John Blimmel 303-658-7197. You'll want 
to put a trouble ticket in with their wholesale NOC.

Mary Lou Carey

BackUP Telecom Consulting

615-791-9969

On 2018-01-24 08:54 AM, Mike Hammett wrote:
> If anyone has contact information for who to open a ticket with at
> Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't
> helping me and nor is our account manager.
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
> -------------------------
> 
> FROM: "Matthew Yaklin" <myaklin at firstlight.net>
> TO: "Matthew Crocker" <matthew at corp.crocker.com>, "Mike Hammett"
> <voiceops at ics-il.net>
> CC: voiceops at voiceops.org
> SENT: Tuesday, January 23, 2018 4:58:18 PM
> SUBJECT: Re: [VoiceOps] Troubles with Comcast
> 
> I agree. Open a ticket with the tandem provider and provide such info
> as calling party number, called number, day/time of calls, and what
> happened when failed (dead air, busy signal, etc...).
> 
> It is up to them to get the call delivered to comcast. You do not have
> any visibility if the calls are even reaching a comcast switch.
> 
> Matt
> -------------------------
> 
> FROM: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Matthew
> Crocker <matthew at corp.crocker.com>
> SENT: Tuesday, January 23, 2018 5:55:03 PM
> TO: Mike Hammett
> CC: voiceops at voiceops.org
> SUBJECT: Re: [VoiceOps] Troubles with Comcast
> 
> You probably need to work with your tandem provider to find out they
> are presenting the all circuits busy error
> 
> On Jan 23, 2018, at 5:37 PM, Mike Hammett <voiceops at ics-il.net> wrote:
> 
>> I apologize in advance for I am new to this level of voice.
>> 
>> I'm sending calls to the local tandem and I'm getting all circuits
>> are busy when I call a Comcast number (or one ported to Comcast).
>> Calls to those numbers work from other places (like my cell phone).
>> Calls to other carriers on that tandem work.
>> 
>> How can I reach someone at Comcast to troubleshoot this?
>> 
>> We're using the Metaswitch platform.
>> 
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>> 
>> Midwest Internet Exchange
>> http://www.midwest-ix.com
> 
>> _______________________________________________
>> VoiceOps mailing list
>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
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