[VoiceOps] Automatic 911 location updates
fred at palner.com
Tue Oct 23 19:40:13 EDT 2018
On 10/23/18 7:36 PM, Andrew Haninger wrote:
> (This time to the group. Sorry for the dupe, Carlos.)
> On Tue, Oct 23, 2018, 19:22 Carlos Alvarez <caalvarez at gmail.com
> <mailto:caalvarez at gmail.com>> wrote:
> Is anyone doing this yet? The ability to detect the location of a
> phone and automatically update the 911 address? Yes, I realize it's
> a difficult if not impossible thing, yet thought I'd ask since a
> customer asked me.
> The Skype for Business system does this where I work. It uses the
> location of the nearest AP or the location recorded for the jack you're
> using if you're wired. If neither are available, the SfB application
> asks the user to enter their location.
> The analog phones we're switching from only update when an order is
> processed, but then customers generally have to put in a request for us
> to do a MAC order. The local PSAP will report to us if they get a 911
> call with incorrect name or location info.
> It's not fool proof and there is plenty of room for errors, but it's not
> too bad, either.
The best approach I saw was in a research demo at cluecon:
We're still not there in most aspects because either (a) you need to
constantly enter and verify information or (b) information will not be
up to date.
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