[VoiceOps] Hotel Phone

Fri Apr 5 09:00:09 EDT 2019

When I worked at the hotel we would get calls from 911 to the front desk that a guest had called 911 and needed to speak with them, we would have a screen on our PMS that would let us know what room called...

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-------- Original message --------
From: Colton Conor <colton.conor at gmail.com>
Date: 4/5/19 8:45 AM (GMT-05:00)
To: Matthew Yaklin <myaklin at firstlight.net>
Cc: VoiceOps at voiceops.org, Jason Kuylen <kuylenj at eastex.com>
Subject: Re: [VoiceOps] Hotel Phone

This is very interesting, as I doubt the PBX guys that currently install these system are doing this, as they only get analog lines from us with 1 DID per line, and 1 e911 address per line.

On Fri, Apr 5, 2019 at 1:22 AM Matthew Yaklin <myaklin at firstlight.net<mailto:myaklin at firstlight.net>> wrote:
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need.

Matthew Yaklin
Network Engineer
FirstLight
359 Corporate Drive │ Portsmouth, NH 03801
Mobile 603-845-5031
myaklin at firstlight.net<mailto:myaklin at firstlight.net> | www.firstlight.net<http://www.firstlight.net>
This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed
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________________________________
From: Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>>
Sent: Thursday, April 4, 2019 8:40:11 PM
To: Matthew Yaklin
Cc: Jason Kuylen; VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>
Subject: Re: [VoiceOps] Hotel Phone

So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com<http://bandwidth.com> or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.

On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net<mailto:myaklin at firstlight.net>> wrote:

I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.

Matthew Yaklin
Network Engineer
FirstLight
359 Corporate Drive │ Portsmouth, NH 03801
Mobile 603-845-5031
myaklin at firstlight.net<mailto:myaklin at firstlight.net> | www.firstlight.net<http://www.firstlight.net>
This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed
not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended
to waive any applicable privileges.

________________________________
From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Jason Kuylen <kuylenj at eastex.com<mailto:kuylenj at eastex.com>>
Sent: Thursday, April 4, 2019 12:08:32 PM
To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>
Subject: Re: [VoiceOps] Hotel Phone

I’ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari’s Law.

Can anyone provide a link with more information?

Thanks.

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