[VoiceOps] Ring Central NOC contact?

[Carlos Alvarez]

You tagged the wrong Carlos, but I assume that's for me.  It fails via
Bandwidth and Inteliquent, as well as a couple aggregators I tried.  It's
clear this is a problem on RC's end.

Here is one of the answers from Bandwidth:
Hey Carlos,

Thank you for the update. Like Ryan mentioned last week, this is due to a
bigger issue that our teams are still working to get resolved with the
RCLEC terminating carrier that is having the issue. When they are able to
implement a fix on their end, this should resolve any issues to these RCLEC
numbers.

I'll move forward with closing this support ticket, but if you would like
to reengage us with this issue, please respond to this message and it'll
reopen the ticket.

Thanks!


On Mon, Dec 2, 2019 at 1:42 PM Dovid Bender <dovid at telecurve.com> wrote:

> Izzy - If you do a dip it comes back to RC.
>
> @Carlos M. Martinez <carlosm3011 at gmail.com> I am sure the customer that
> did the port will call RC if their clients can't call them. FYI: It is
> working from VZ wireless. Where is not working from?
>
> On Mon, Dec 2, 2019 at 3:37 PM Izzy Goldstein - TeleGo <
> igoldstein at telego.net> wrote:
>
>> Make sure the gaining carrier re-announces the number LRN
>> maybe the port got stuck somewhere, and some carrier left the number in
>> their switch ?
>>
>>
>> On Mon, Dec 2, 2019 at 3:12 PM Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>>
>>> We have a customer who needs to communicate with a Ring Central
>>> customer, but none of our carriers or even aggregators can reach this
>>> particular number.  Bandwidth, Intelliquent, and a number of others all
>>> fail.  This seems to be a problem on RC's end, but I have no idea how to
>>> reach them.  The terminating number is 7195424485, for a business in
>>> Pueblo, CO.  The number worked fine from us until the customer moved to RC.
>>>
>>> _______________________________________________
>>> VoiceOps mailing list
>>> VoiceOps at voiceops.org
>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>
>>
>>
>> --
>>
>> Izzy Goldstein
>>
>> Chief Technology Officer
>>
>> Main: (212) 477-1000 x 2085 <(212)%20477-1000>
>>
>> Direct: (929) 477-2085
>>
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