[VoiceOps] Issues calling the Netherlands

Dovid Bender dovid at telecurve.com
Mon Jun 24 13:33:34 EDT 2019

I just got this from BT.

Dear customer

KPN are facing a major outage in the Netherlands affecting both fixed and
mobile networks so I am surprised to see you can connect to this number via
another carrier.
Below is the update broadcast by KPN

Subject: Multiple regions of telephony problems.
Segment: Fixed
Network: IMS
Affected services: VoIP
Area: Northeast, Northwest, Middle, Southeast, Southwest

24-06-2019 15:54 hours:
Telephony problems.
KPN internal telephony is no longer possible.
All Service Desks are not reachable by telephone, both internally and
Mobile calling in multiple regions is not possible.
Other providers outside KPN also experience problems with telephony.
Impact is collected further.

Start impact: 24-06-2019 15:54 hrs.
Expected recovery: 24-06-2019 8:00 PM.

Cause: Unknown.
Promotion by: SQC Services

Progress: 24/06/2019 5:06 PM.
Due to the impact, the incident has been scaled up to code RED. At present
there are problems with mobile and landline calls throughout the
Netherlands. The cause seems to be in the Titan platform. There also seems
to be an impact with other Dutch parties. KPN Service Desk are unreachable.
A message has been posted on KPN.com, a media statement is being made.
Another update will follow around 6:00 PM.

As such there is nothing we can do to improve the situation
Apologies for the inconvenience

On Mon, Jun 24, 2019 at 12:40 PM Dovid Bender <dovid at telecurve.com> wrote:

> Hi,
> We received a spoke in tickets for people trying to call the Netherlands.
> Sample numbers are working via Verizon Wireless in the US but failing with
> all major carriers such as:
> BT
> N2P
> Voxbeam (tier2)
> I am also able to call via Verizon Europe. Anyone have any idea what maybe
> going on?
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