[VoiceOps] Issues calling the Netherlands

[Jared Geiger]

Test calls via ibasis to Amsterdam landlines connected immediately.

On Mon, Jun 24, 2019 at 10:34 AM Dovid Bender <dovid at telecurve.com> wrote:

> I just got this from BT.
>
> Dear customer
>
> KPN are facing a major outage in the Netherlands affecting both fixed and
> mobile networks so I am surprised to see you can connect to this number via
> another carrier.
> Below is the update broadcast by KPN
>
> Subject: Multiple regions of telephony problems.
> Segment: Fixed
> Network: IMS
> Affected services: VoIP
> Area: Northeast, Northwest, Middle, Southeast, Southwest
>
> Impact:
> 24-06-2019 15:54 hours:
> Telephony problems.
> KPN internal telephony is no longer possible.
> All Service Desks are not reachable by telephone, both internally and
> externally.
> Mobile calling in multiple regions is not possible.
> Other providers outside KPN also experience problems with telephony.
> Impact is collected further.
>
> Start impact: 24-06-2019 15:54 hrs.
> Expected recovery: 24-06-2019 8:00 PM.
>
> Cause: Unknown.
> Promotion by: SQC Services
>
> Progress: 24/06/2019 5:06 PM.
> Due to the impact, the incident has been scaled up to code RED. At present
> there are problems with mobile and landline calls throughout the
> Netherlands. The cause seems to be in the Titan platform. There also seems
> to be an impact with other Dutch parties. KPN Service Desk are unreachable.
> A message has been posted on KPN.com, a media statement is being made.
> Another update will follow around 6:00 PM.
>
> As such there is nothing we can do to improve the situation
> Apologies for the inconvenience
>
> On Mon, Jun 24, 2019 at 12:40 PM Dovid Bender <dovid at telecurve.com> wrote:
>
>> Hi,
>>
>> We received a spoke in tickets for people trying to call the Netherlands.
>> Sample numbers are working via Verizon Wireless in the US but failing with
>> all major carriers such as:
>> BT
>> BICS
>> N2P
>> Voxbeam (tier2)
>>
>> I am also able to call via Verizon Europe. Anyone have any idea what
>> maybe going on?
>>
>>
>> _______________________________________________
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>
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