[VoiceOps] Issues calling the Netherlands

[Dovid Bender]

The issue seems to have been resolved as of about 1.5 hours ago. KPN had a
statement on their site that they were having issues.



On Mon, Jun 24, 2019 at 2:00 PM Jared Geiger <jared at compuwizz.net> wrote:

> Test calls via ibasis to Amsterdam landlines connected immediately.
>
> On Mon, Jun 24, 2019 at 10:34 AM Dovid Bender <dovid at telecurve.com> wrote:
>
>> I just got this from BT.
>>
>> Dear customer
>>
>> KPN are facing a major outage in the Netherlands affecting both fixed and
>> mobile networks so I am surprised to see you can connect to this number via
>> another carrier.
>> Below is the update broadcast by KPN
>>
>> Subject: Multiple regions of telephony problems.
>> Segment: Fixed
>> Network: IMS
>> Affected services: VoIP
>> Area: Northeast, Northwest, Middle, Southeast, Southwest
>>
>> Impact:
>> 24-06-2019 15:54 hours:
>> Telephony problems.
>> KPN internal telephony is no longer possible.
>> All Service Desks are not reachable by telephone, both internally and
>> externally.
>> Mobile calling in multiple regions is not possible.
>> Other providers outside KPN also experience problems with telephony.
>> Impact is collected further.
>>
>> Start impact: 24-06-2019 15:54 hrs.
>> Expected recovery: 24-06-2019 8:00 PM.
>>
>> Cause: Unknown.
>> Promotion by: SQC Services
>>
>> Progress: 24/06/2019 5:06 PM.
>> Due to the impact, the incident has been scaled up to code RED. At
>> present there are problems with mobile and landline calls throughout the
>> Netherlands. The cause seems to be in the Titan platform. There also seems
>> to be an impact with other Dutch parties. KPN Service Desk are unreachable.
>> A message has been posted on KPN.com, a media statement is being made.
>> Another update will follow around 6:00 PM.
>>
>> As such there is nothing we can do to improve the situation
>> Apologies for the inconvenience
>>
>> On Mon, Jun 24, 2019 at 12:40 PM Dovid Bender <dovid at telecurve.com>
>> wrote:
>>
>>> Hi,
>>>
>>> We received a spoke in tickets for people trying to call the
>>> Netherlands. Sample numbers are working via Verizon Wireless in the US but
>>> failing with all major carriers such as:
>>> BT
>>> BICS
>>> N2P
>>> Voxbeam (tier2)
>>>
>>> I am also able to call via Verizon Europe. Anyone have any idea what
>>> maybe going on?
>>>
>>>
>>> _______________________________________________
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>> https://puck.nether.net/mailman/listinfo/voiceops
>>
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