[VoiceOps] Disclosing Restricted Caller ID to customer
faisal at snappytelecom.net
Mon Sep 9 13:13:18 EDT 2019
Who is your customer ? The Caller or the Called Entity ?
Your obligations are to your paying customer….. (which in this case is the Called Entity)
You have zero obligations to the caller….
If your client is asking for the information, and you have it, you may choose to provide it.
What your client does with it, is not your concern.
(Law enforcement overrides your agreement of keeping your clients information confidential )
My two cents !
Snappy Internet & Telecom
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: Support at Snappytelecom.net
From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Matthew Crocker
Sent: Monday, September 9, 2019 1:02 PM
To: Nick Olsen <nick at floridavirtualsolutions.com>; voiceops at voiceops.org
Subject: Re: [VoiceOps] Disclosing Restricted Caller ID to customer
You don’t know if it really is harassment.
Tell the customer you have the call details and will retain the data for 90 days. Have them call the police and open a case for harassment. The police can get a subpoena and request the call data.
From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Nick Olsen <nick at floridavirtualsolutions.com<mailto:nick at floridavirtualsolutions.com>>
Date: Monday, September 9, 2019 at 12:50 PM
To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Subject: [VoiceOps] Disclosing Restricted Caller ID to customer
Greetings all, Had an interesting case come up today that I wanted some feedback on.
Customer called claiming they had been receiving harassing calls to their business number, But the calls were caller ID blocked (Caller likely dialed *67 before the call). I found the CDR's for the call in question, And sure enough "Anonymous" <Restricted> was the displayed Calling number and CNAM.
Out of curiosity, I went and pulled the capture of the same call from Homer. And sure enough, The actual calling number is delivered in the Remote-Party-ID field, With Privacy=full.
Obviously, The caller asked for... and expected that data to be private. What's everyones thoughts on the legality of disclosing that information to my customer receiving the call? Would you provide it on request to the end user? Or limit that information only if requested by legal request? (Court order or request from law enforcement)
Office: 321-408-5000 x103
[Image removed by sender.]
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the VoiceOps