[VoiceOps] Disclosing Restricted Caller ID to customer

[Nick Olsen]

My customer is the called Party. The caller blocking their caller ID is
supposedly the source of the harassment.

*Nick Olsen*
Network Engineer
Office: 321-408-5000 x103
Mobile: 321-794-0763



On Mon, Sep 9, 2019 at 1:13 PM Faisal Imtiaz <faisal at snappytelecom.net>
wrote:

> Who is your customer ?  The Caller or the Called Entity ?
>
>
>
> Your obligations are to your paying customer….. (which in this case is the
> Called Entity)
>
> You have zero obligations to the caller….
>
> If your client is asking for the information, and you have it, you may
> choose to provide it.
>
> What your client does with it, is not your concern.
>
> (Law enforcement overrides your agreement of keeping your clients
> information confidential )
>
>
>
> My two cents !
>
>
>
> Faisal Imtiaz
>
> Snappy Internet & Telecom
>
> http://www.snappytelecom.net
>
>
>
> Tel: 305 663 5518 x 232
>
>
>
> Help-desk: (305)663-5518 Option 2 or Email: Support at Snappytelecom.net
>
>
>
> *From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Matthew
> Crocker
> *Sent:* Monday, September 9, 2019 1:02 PM
> *To:* Nick Olsen <nick at floridavirtualsolutions.com>; voiceops at voiceops.org
> *Subject:* Re: [VoiceOps] Disclosing Restricted Caller ID to customer
>
>
>
>
>
> You don’t know if it really is harassment.
>
>
>
> Tell the customer you have the call details and will retain the data for
> 90 days.  Have them call the police and open a case for harassment.  The
> police can get a subpoena and request the call data.
>
>
>
> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Nick Olsen <
> nick at floridavirtualsolutions.com>
> *Date: *Monday, September 9, 2019 at 12:50 PM
> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org>
> *Subject: *[VoiceOps] Disclosing Restricted Caller ID to customer
>
>
>
> Greetings all, Had an interesting case come up today that I wanted some
> feedback on.
>
>
>
> Customer called claiming they had been receiving harassing calls to their
> business number, But the calls were caller ID blocked (Caller likely dialed
> *67 before the call). I found the CDR's for the call in question, And sure
> enough "Anonymous" <Restricted> was the displayed Calling number and CNAM.
>
>
>
> Out of curiosity, I went and pulled the capture of the same call from
> Homer. And sure enough, The actual calling number is delivered in the
> Remote-Party-ID field, With Privacy=full.
>
>
>
> Obviously, The caller asked for... and expected that data to be private.
> What's everyones thoughts on the legality of disclosing that information to
> my customer receiving the call? Would you provide it on request to the end
> user? Or limit that information only if requested by legal request? (Court
> order or request from law enforcement)
>
>
> *Nick Olsen*
>
> Network Engineer
>
> Office: 321-408-5000 x103
>
> Mobile: 321-794-0763
>
> [image: Image removed by sender.]
>
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