[VoiceOps] Comcast - Data Side?

[Jared Geiger]

While Comcast is there, have them switch out the modem to a Docsis 3.1
modem if they aren't already on one. That helps a ton with jitter.

On Fri, Aug 14, 2020 at 10:59 AM Mark Wiles <mwiles at akabis.com> wrote:

> Correct… but we’re looking for a Comcast engineer to step in an help
> moving forward.
>
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> *From:* Ross Tajvar <ross at tajvar.io>
> *Sent:* Friday, August 14, 2020 1:53 PM
> *To:* Mark Wiles <mwiles at akabis.com>
> *Cc:* VoiceOps <voiceops at voiceops.org>
> *Subject:* Re: [VoiceOps] Comcast - Data Side?
>
>
>
> Traceroutes in both directions during the problem period will make this
> much easier to address.
>
>
>
> On Fri, Aug 14, 2020, 1:48 PM Mark Wiles <mwiles at akabis.com> wrote:
>
> Anyone from Comcast monitoring here?
>
>
>
> I know it’s a long shot; but, we have a wholesale partner in GA that
> resells our hosted services.
>
> They have Comcast internet in their office, and many of their customers
> also use Comcast.
>
> Within the past few weeks, they’ve started having degradation of voice
> quality; but it appears their customers/traffic not traversing Comcast are
> not seeing this.
>
> They test with softphone using cellular data… issue’s not there.  They
> move their office over to their backup (a WOW cable model), and so far, not
> seeing the issue either.
>
>
>
> Our wholesale partner opened a ticket with Comcast, and was told their
> level was low, and they’ll be out to visit on Monday.  While that could be
> true, it seems unlikely all of the partner customers seeing this issue also
> suffer from low signal levels.
>
>
>
> If there’s someone with Comcast here, and would like to go the extra mile
> for a customer, we’d love to hear from you!
>
>
>
> Thanks!
>
>
>
> Mark
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