[VoiceOps] Call Overflow Handling

[Lee Riemer]

Call-forward busy or is that simplifying it too much?

From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Deborah McDuffie
Sent: Friday, January 10, 2020 11:30 AM
To: voiceops at voiceops.org
Subject: [VoiceOps] Call Overflow Handling

Good morning,

We've got a request from one of our SIP trunk customers, asking us to provide an automated recorded message should their inbound call volume unexpectedly exceed their trunk capacity (rather than a busy signal).  They don't want to have the calls rerouted, or answered, per se, or have people leave a message - just an announcement that they have a situation that has resulted in an excessive call volume, and asking people to call back.

This is the first time we've gotten such a request, and it doesn't look like a common SP service offering.  Normally, customers just provide an alternate overflow destination for us to send the calls to.  Are there any other service providers who have offered this kind of failover/overflow service for exceeding trunk capacity, and, if so, how did you price the service?  Please feel free to contact me directly, if you have any suggestions.


--

Deborah McDuffie

Sales Engineer

Socket Telecom

(573) 817-0000, ext 157

dmcduffie at socket.net<mailto:dmcduffie at socket.net>
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