[VoiceOps] Call Overflow Handling

[Brandon Svec]

How about sticking with your normal overflow feature offer and suggest
customers find their own alternative?  A free Google Voice number, for
example, could ring mobile phones or take a voice message.  Or, maybe build
your own service for such that is separated from your primary service if it
makes financial sense.

- Brandon Svec


On Fri, Jan 10, 2020 at 9:29 AM Deborah McDuffie <dmcduffie at socket.net>
wrote:

> Good morning,
>
> We've got a request from one of our SIP trunk customers, asking us to
> provide an automated recorded message should their inbound call volume
> unexpectedly exceed their trunk capacity (rather than a busy signal).  They
> don't want to have the calls rerouted, or answered, per se, or have people
> leave a message - just an announcement that they have a situation that has
> resulted in an excessive call volume, and asking people to call back.
>
> This is the first time we've gotten such a request, and it doesn't look
> like a common SP service offering.  Normally, customers just provide an
> alternate overflow destination for us to send the calls to.  Are there any
> other service providers who have offered this kind of failover/overflow
> service for exceeding trunk capacity, and, if so, how did you price the
> service?  Please feel free to contact me directly, if you have any
> suggestions.
>
> --
> Deborah McDuffie
> Sales Engineer
> Socket Telecom
> (573) 817-0000, ext 157dmcduffie at socket.net
>
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